Max Ong Email & Phone Number

Singapore

Analyze failures and develop solutions for Level 2 issues encountered at customer sites, and if necessary, escalate to the next higher level based on the complexity of the solutions required. Email/Phone/Onsite support for field issues in customer sites worldwide. Oversee installation of new tools, implement field upgrades and execute certain repairs on existing tools that require expert knowledge. Provide training to field service engineers and customers, and review facility data to ensure proper operation of tools at customer site. Re-enact complex failure scenarios on customer tools with host simulation software (OpenSimPro), and testing them on factory tools as part of root-cause analysis, or helping to support engineering efforts in testing solutions for customer issues.Worked on a number of high-value issues and successfully resolved them to the satisfaction of customers. Understands customer needs, pain points, and the value of problems, and using the above to build a case to drive issues to successful resolution.Designed and developed a great number of tech-support tools for working with specific equipment logs and results files using Python, Excel VBA, and Windows Batch Files for automating procedures, data analysis and trouble-shooting of issues reported by customers. Increase productivity by automating cumbersome and repetitive tasks with software programs.

Singapore

SQA planning and implementation for Superfast – a high speed Coherent Gradient Sensing (CGS) inspection system for 300mm silicon wafers, the first of its kind. Develop and implement test plans and test cases for manual, software automated, and factory automation testing. Document findings and maintain defects database. Analyze defects and verify fixes. Make release builds and maintain software configuration lists for different customers. Review of release notes and manuals for the software, and engineering release of software builds. Email/Phone/Onsite support for field issues in the Asia Pacific region, as well as support in setting up of new tools on customers’ sites. In-factory technical support during production of new tools.

Singapore

Manage and support software testing activities for NoQ e-Commerce bookstore. Lead a team of test engineers and manage their daily activities. Set objectives and monitor progress of deliverables. Develop actionable work items for the team. Co-ordinate third-party testing.

Singapore

Principal test resource for the solder paste inspection tools (SE500 Series). Mentored a team of test technicians and guide them in carrying out their duties. Gathering of requirements for SQA planning. Maintain defects database, provide updates and prioritize defects according to severity and business impacts.Develop test plans and test cases in accordance to scope of work and delivery dates. Specify test methods and segregate test cases accordingly. Develop and maintain test scripts for automated software testing. Document and identify risks throughout testing, and identify opportunities for improvement. Technical support for certain projects that require help in process development. Run GR&R studies, help identify key parameters and quantify their impact on process in terms of accuracy and performance. Maintain configuration lists and engineering release for new software.

Singapore

Part of a pioneer SQA team in Singapore to support the development of AutoCAD, a US$1 billion 2D & 3D CAE software. Responsible for SQA planning, development of test plans and test cases, and implementing them for new and legacy features of AutoCAD, both manual and automated testing. Log defects, maintain defects database and segregate defects according to technical severity and priority. Run automation test scripts and fix automation issues. Participate in weekly regression test fests and annual system tests. Coordinate use of PCs in SQA lab for software testing. Set up, change OS images, and maintain PCs and OS images in SQA lab.

Singapore

Part of the Mechanical Engineering team responsible for undertaking research, design and implementing hardware solutions for precision mechanisms in high-speed wire-bonder tools within the Singapore manufacturing facilities.Support R&D, testing, prototyping and engineering release of ultrasonic PZT transducers. Augment/Modify virtual 3D solid models for mechanical systems using CAE tools. Create 2D mechanical drawings for prototypes and release components. Develop finite-element-analysis and mathematical models for studying and modeling behavior of transducers under dynamic excitation at different frequency range and support conditions. Expert user of laser interferometer for measuring high frequency micro-vibrations and motion maps of dynamic systems. Develop instrument automation for using of network analyzers and data collection.

Master Of Engineering (M.Eng.), Civil & Environmental Engineering

Achievements: Fully sponsored under NTU Research Scholarship. Author / co-author of 6 technical papers published in reputable.

Bachelor Of Engineering (B.Eng.), Civil Engineering, 2Nd Upper Class Honours

Diploma, Building Construction Technology

Achievements: Book Prize Award in Construction Technology. Distinction in Final Year Project. Contributor of 2 articles published.

Gce "O" Level

Activities and Societies: Member of Prefectorial Board (1987 - 1989)Commerce & Combined Science