Client Care Agent
CurrentProvide an exceptional level of service for the needs of Collette’s guests in an inbound and outbound call center.Successfully build professional relationships with guests, travel agents, and partners while optimizing the customer experience.Educate guests on product offerings, the advantages of traveling with Collette, and the offers and upgrades available to them. Process and review all customer requests accurately and efficiently. Complete thorough reservations within our booking system with tremendous attention to detail.Review and complete operational reservation notations, which require action by the Client Care Center. This includes but is not limited to; tour changes, flight schedule changes, re-booking components, requests for additional information and follow up notes.