Max Wong Email & Phone Number

Facilitated one-to-one private tennis coaching sessions for adults and held instructional lessons for groups of up to 20 children.

Nelson, British Columbia, Canada

Led 30-minute qualifying calls with representatives at different levels ranging from technical leads to C-Suite.Created and executed sequences spanning touchpoints through phone calls, emails, and LinkedIn messaging to reach and engage potential prospects; supported team members in building sequences as needed.Exceeded team’s average number of Market Qualified Leads by 30% through refining sales approach in making warm and cold calls in sales outreach activities.

Nelson, Bc

Built training website to refine features and reduced loading time from four seconds to two seconds.Developed customer control panel with self-directed functionality to boost subscription rate by 400%; increased team efficiency in managing number of customer accounts from <500 to 850+.Initiated automated cancellations and mandatory customer survey in system to allow for quick follow-up from service agents; significantly lowered cancellation rates and retained customer satisfaction.Generated reports to provide business insights for management’s review.Incorporate desired features for CRM and streamlined production process from idea conception to completion.Managed purchasing and periodic maintenance of IT equipment and company websites.

Kootenay Bay, Bc

Investigated WordPress website issues such as troubleshooting broken widgets and virus attacks to resolve situations quickly.Documented processes for continuity and customer support purposes.Set up educational aids in video and audio format with periodic updates.

Calgary, Canada Area

Collaborated with clients to resolve software issues, debug errors, and make data changes.Cultivated new clientele and provided necessary training and support during onboarding process.Generated business leads through research and networking connections at conferences.

Calgary, Canada Area

Organized thousands of drivers’ files to pass Alberta Transportation’s standards and decreased potential auditing fines.Created revenue budgets using Excel for various drilling projects.Proposed and implemented cost savings project on safety training for employees.Researched valuable opportunities to pursue within drilling and coring division.

Providing excellent customer service Teaching tennis to adults and children

Bachelor Of Commerce (B.Com.), Entrepreneurship And Innovation

Oosd Diploma, Object Oriented Software Development (Fast-Track Program)

Full time program to learn to develop software in a number of industry relevant languages.