CompTIA CYSA + Certified IT specialist. Goal-driven, versatile, team-oriented professional. Experience in various industries, such as several years in corporate law as a paralegal transitioned into customer/ client service retail management, media, and education. Possess technical skills in installing/updating, software, troubleshooting, system configuration, hardware, and technical support. Customer service experience has produced skills that result in reliable and quality assistance to team members and consumers. A divergent thinker with the ability to solve problems creatively. Proven track record of providing strategic direction through innovative approaches by solving global business issues with a focus on operational efficiencies and innovative approaches with strong stakeholder and client partnerships.