Max Rose

Max Rose Email and Phone Number

Strategic Customer Success Account Manager @ Docusign
Seattle, WA, US
Max Rose's Location
Seattle, Washington, United States, United States
Max Rose's Contact Details

Max Rose personal email

About Max Rose

Max Rose is a Strategic Customer Success Account Manager at Docusign. He possess expertise in sales, project management, online advertising, salesforce.com, account management and 4 more skills. Colleagues describe him as "Working with Max to manage our CSE and Marketplace accounts has been great. He's very knowledgeable about setting them and provides his expert advice when we have questions. Having worked for another feed management company, I'm familiar with all the work it takes to manage accounts, especially large ones; Max does an excellent job and is very friendly. Anyone who works with Max on their account is in good hands." and "Max Rose has excellent communication skills. He is also extremely organized, detail oriented and personable. He has the ability to work independently as well as follow through to ensure he gets the job done. I truly enjoyed interacting with Max on a regular basis during my time at Garmin and he would be a tremendous asset to any company."

Max Rose's Current Company Details
Docusign

Docusign

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Strategic Customer Success Account Manager
Seattle, WA, US
Website:
docusign.com
Employees:
8214
Max Rose Work Experience Details
  • Docusign
    Strategic Customer Success Account Manager
    Docusign
    Seattle, Wa, Us
  • Docusign
    Senior Customer Success Manager
    Docusign Nov 2022 - Present
    • Responsible for a book of enterprise customers representing over $7MM+ in annual recurring revenue• Led creation of success plans for each account in collaboration with the account team and key customer contacts that aligned to each organization's strategic priorities• Conducted virtual and on-site QBR/EBR meetings• Collaborated with customer stakeholders to identify and define value metrics to identify business impacts of DocuSign's solutions
  • Docusign
    Customer Success Manager
    Docusign Nov 2021 - Oct 2022
  • Docusign
    Renewal Manager - Healthcare & Life Sciences
    Docusign Sep 2018 - Nov 2021
    • Owned, executed, and negotiated multi-variable contract renewals to ensure positive outcomes for both the client and DocuSign• Forecasted book of business to one year minimum to proactively identify both areas of risk and growth opportunity• Facilitated cross functional internal collaboration within the renewal period, including Revenue Operations, Legal, and Professional Services• Mentored new Renewal Managers and led trainings on specific HLS related regulations such as 21 CFR Part 11• Participated in cross team program helping work with SMB Account Executives on their largest at-risk customers• Maintain strong working knowledge of the DocuSign Agreement Cloud: eSignature, CLM, and Insight, as well as integrations and partnerships
  • Docusign
    Account Manager
    Docusign Feb 2015 - Oct 2018
  • Mercent Corporation
    Marketing Manager
    Mercent Corporation Apr 2012 - Feb 2015
    • Directly managed the online pay-per-click and marketplace businesses for retail clients• Responsible for average of $400-500k in media spend per month• Managed task/project lists for Specialists and Assistants assigned to my accounts• Responsible for quarterly business review meeting strategy and upsell proposals• Maintained 90% satisfaction score on quarterly customer surveys• Provided technical account management services to clients such as training on Mercent platform
  • Amazon.Com
    Display Advertising Account Manager - Amazon Media Group
    Amazon.Com May 2008 - Apr 2012
    • Interfaced with multiple teams at various campaign stages including: advertising operations, sales, legal, product, design & retail• Recognized as 2011 west coast Account Manager of the Year• Helped train and on-board new Account Managers for the Seattle office• Actively participated in hiring process for new Account Managers• Acted as project manager for all custom executions• Helped lead implementation of two brand new advertising products and trained the AM team on both• Acted as an early adopter of new reporting capabilities and helped train other Account Managers on metrics once they were rolled out across the team• Client list includes: Electronic Arts, Blizzard, Garmin, Logitech, Cisco, Qualcomm, Microsoft, Sony Electronics, T-Mobile & more• In 2011 managed campaigns totaling over $8.9MM• Helped grow largest CE client spend over 100% from 2010 to 2011
  • Amazon Services
    Account Executive - Merchant Services
    Amazon Services Mar 2007 - May 2008
    • Actively prospected for new accounts and responded to incoming client inquiries• Prospected within existing customer base to up-sell additional complimentary products• Signed up an average of 80 new clients between 4 small business solutions per quarter
  • The Powertech Group, Inc.
    Account Executive
    The Powertech Group, Inc. Oct 2005 - Mar 2007
    • Performed sales, sales support and customer service duties• Acted as Salesforce database administrator• Actively prospected new leads for senior sales team members• Passed an average of 10-15 qualified leads per month to senior sales team members

Max Rose Skills

Sales Project Management Online Advertising Salesforce.com Account Management Advertising Marketing E Commerce Digital Marketing

Max Rose Education Details

Frequently Asked Questions about Max Rose

What company does Max Rose work for?

Max Rose works for Docusign

What is Max Rose's role at the current company?

Max Rose's current role is Strategic Customer Success Account Manager.

What is Max Rose's email address?

Max Rose's email address is ma****@****ail.com

What schools did Max Rose attend?

Max Rose attended University Of Washington.

What skills is Max Rose known for?

Max Rose has skills like Sales, Project Management, Online Advertising, Salesforce.com, Account Management, Advertising, Marketing, E Commerce, Digital Marketing.

Who are Max Rose's colleagues?

Max Rose's colleagues are David Tazazo, Bruno Barreto, Kevin Petermeyer, Claire Bradach, Stephanie Fontes, Paola Medina, Afrin Yeasmin.

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