-Checked in 50+ Japanese and International guests daily, ensuring a warm and hospitable arrival experience for each customer-Provided recommendations and assistance to guests, offering tailored suggestions for local attractions, contributing to high guest satisfaction -Leveraged Japanese language skills to call local restaurants/shops to make reservations for guests from abroad, meeting diverse guest needs and preferences

-Provided accurate translations from Japanese to English for social media post captions and the hotel newsletter, allowing English-speaking guests to understand the Japanese content-Demonstrated linguistic proficiency in both Japanese and English languages enabling effective translation targeted at diverse international guests

-Tutored 13+ Japanese receptionists in English, drastically improving their English communication skills and cross-cultural awareness

-Greeted, checked-in, and escorted 100s of guests daily to ensure a blissful dining experience-Ensured smooth restaurant flow by proactively communicating with colleagues to provide high-quality service

-Co-managed floor with over 60 diverse undergraduate students to guarantee a safe, welcoming environment-Planned and hosted monthly events with an average of 15+ students to increase leadership, wellness, multicultural engagement, and academic achievement

-Collaborated with over 50 employees to formulate successful social media content for Linkedin, Instagram, and Facebook to increase engagement on all social platforms-Conducted thorough SWOT analyses of competitors to provide concrete action plans for the company’s social media content, website content and layout, and claims