Max Reyes Vera Bernachi Email & Phone Number

Ciudad De México, México

Mexico City, Mexico

Mexico City, Mexico

• Managing end user requests, support request and information accuracy provider.
• Customer experience focused service, providing solutions and answers to broad categorization of inquiries.
• Financial account troubleshooting, payments, customer agreements management
• Multitasking among different systems to provide account and system maintenance
• Customer management, maintenance to accounts on HLR through Telegence CSM, Clarify and OPUS

Mexico City, Mexico

• Logistics coordination for dispatcher across US,
• Providing support on schedule creation and review of routes prior assignation to dispatchers
• Responsible for the coordination and prioritization of routes
• Accountable for delivering as deadlines agreed
• Logistics coordination trough email, text, phone and multiple web based logistics applications.

Toronto, Ontario, Canada

Responsible for resolving overdue accounts and negotiate collecting agreements for individuals or businesses in debt. Responsible to locate proper negotiation stakeholder responsible for unpaid bills and set up acceptable terms of repayment to protect the financial assets of the company.Tools used: CRM

Toronto, Ontario, Canada

• Manage customer request for questions and information.
• Support providing within SLA average speed to answer, handle time and first call resolution for inquiries, handle different tools systems for resolution of request such as email, ACD and web base.
• Tools used: CRM

Mexico City Area, Mexico

• Fully accountable for the CRM (Customer Relationship Management) for company customers.
• Sales order analyst with goals to increase sales and revenue for the company by running competitive price analysis, conducting forecasting, and making recommendations to sales, marketing departments,
• Warehouse support and inventory forecast.
• Delivery logistics support.
• Systems and technology expert in Compact, MS Office, advance excel, warehouse systems.

México

• Front end assurance with and UX alignments and customer experience focus.
• Work opportunity areas within the project including, redesign, UI and UX alignment.
• Graphic illustration content accountable including:
• Creation and edition of images and videos.
• Graphics, videos edition and as needed redesign based on customer and product context.
• Wireframe creation and review based on customer needs and product/service desire impact.

Digital Arts

Postgraduate Certificate, 3D Modelling, Animation & Vfx

Bachelor'S Degree, Animation & Digital Art