Max Shewchenko Email & Phone Number

Ottawa, On, Ca

Paris, Fr

Paris, Île-De-France, France

Paris, Île-De-France, France

• Key contributor to the hospitality operations of the largest event ever hosted in the history of France.• Cluster manager for Hotel du Collectionneur and Hyatt Regency Etoile, managing all special services provided to the International Olympic Committee (IOC) including: world class security, medical operations, technology setup, logistics management, accreditation, and VIP transportation fleets.• Over 2900sqm of Paris 2024 operational space to manage, with 1503 rooms (combined) and over 110 employees and 460 volunteers across both venues.• Lead translator (French to English) for training and operating plan documents.

Ottawa, Ontario, Canada

• Manager on duty during weekends, overseeing and managing all hotel operations within the hotel.• Consistently conduct monthly meetings with senior management where I deliver presentations to analyze GSS feedback, revenue analysis, and collaboratively develop strategies to implement new team goals.• Within 3 months of promotion, our monthly ITR (primary metric) went up +15.2%• Created a BSA training package for the front office team, this package drove an increased score with BSA Overall Score up +10.2%, BSA Staff Service up +7.1%• Responsible for controlling hotel room inventory and organizing pre-registration for groups with up to 80 rooms.

Ottawa, Ontario, Canada

• Consistently ranked among the top-performing associates in the entire hotel based on GSS staff service scores. Accumulated an impressive record of more than 210 reviews with a perfect score of 100% for staff service.• In the 2021 fiscal year, our team ranked 7th among all 171 Sheraton properties across North America, based on our exceptional staff service.• Comprehensive and proficient knowledge of the Marriott Bonvoy program, demonstrating an in-depth understanding of its features and benefits.• Lead beta tester to implement GXP onto mobile software for all associates across the hotel

• In charge of scheduling, organizing, and conducting weekly one-on-one meetings with 13 different B2B vendors. These meetings entail overseeing quality assurance visits, reviewing weekly sales performance, and discussing future sales projections, considering upcoming store discounts and religious holidays.• Managed a team of 6 employees. Responsible to schedule, assign duties, set goals and standards, mentor and provide training. Completely changed the company culture to incentivize motivation, inclusivity and positivity. • Within my 3 months of taking over, total sales increased by +43%, shrink decreased by 75%, used 33% fewer hours, increased monthly profits by $12,000 (+16%) and generated over $240,000 (+9.5%) in monthly revenue.• Allocated up to $185,000 of funds each month towards product orders. Experienced order picker with hundreds of hours in experience on BDMS.• Project associate and beta tester for an Excel program designed to automate orders by utilizing sales data extracted from the POS system. Among the first stores in the country to implement this software successfully.• Created custom weekly sales reports to analyze best selling products. Regularly presented ideas to management that were likely to drive an increase in sales.• Lead receiver and bookkeeper for my department. Ensured all paperwork was properly audited and trucks we're unloaded safety and efficiently.

• Managed a team of 21 associates. Ensured tasks and checklists were completed and standards were met.• Wrote grocery orders for up to $35,000 every week, ensuring efficient inventory management and meeting customer demands.• Store keyholder and occasional manager on duty for the entire store if managers weren't present.• Developed performance-driven incentive programs for Toonies for Tummies, where team achievements directly correlated to increased donations. Our store ranked 2nd among 142 locations for most donations.• Cross-trained as a cashier to assist during peak shopping hours. Among the top 5 fastest cashiers out of 52 with a RPM of 30.4• HHi award winner (employee of the month equivalent) on 4 separate occasion

• Restocked shelves and maintained store conditions.• Experience doing overnight shifts, weekend shifts, double shifts (16 hours).• Enforced COVID-19 protocols and adapted to the change in daily work environment.

• Operated 3 social media accounts with a total of 65 thousand followers and over 1.8 million cumulative views across all accounts• Coached and lectured a group of 16 clients. Taught workshops on hashtag theory, natural account growth formulas, post scheduling, and product/service marketing. My most successful client achieved a 250% increase in followers within 3 months in the program.• Experience using Facebook Ads and Google Analytics to track revenue and CPM• Analyzed viewer engagement and observed trends in media to maximize growth

Gatineau, Quebec, Canada

• Lead bilingual classes and semi-private coaching lessons of up to 6 people.• Ensured safety protocols were being followed. Optimized coaching lessons to be safe yet engaging during the pandemic.• Followed instructions from the head coach • Created an open and friendly learning environment. Regularly engaged with everyone on and off the court• Experience working with children of all ages (6-17)

Bachelor Of Commerce - Bcom, Management

• Executive Member and VP of Sponsorships for the uOttawa Varsity Squash Team • Member of the Telfer Marketing Association

Hospitality Management

• Leadership Symposium group speaker in virtual calls with 300+ participants.