Technical Account Manager
Current* Assist customers’ technical requests and take care of any technical issues * Build strong customer relationships, especially with key customer stakeholders and sponsors (Ministry of Defense of Russia. The Prosecutor General of Russia, The Ministry of Internal Affairs of Russia, etc.)* Always strive to provide exceptional customer experience* Manage customer expectation and lead them to customer satisfaction* Make sure all deliverables arrive in good order, on time, and fulfil customers’ requirements* Keep track of key account metrics* Communicate the progress to both internal and external stakeholders* Take initiatives in identifying growth opportunities* Collaborate with Astra team to achieve sustainable growth