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I've been building software since I was 10 years old when I methodically worked my way through a comprehensive book on Turbo Pascal. I started by writing code, but quickly expanded into understanding how software was used and how it was changing what could be done. In the years since I've grown to fully appreciate the challenges and opportunities that come with technology, and revel in the success when technology and customer needs fit together perfectly.I've had many roles over my time, from developer to product manager to team lead to director, working with local and remote teams, in organizations large and small. Although each role was unique, the overall approach I used was similar - I began with understanding the goals (of the customer, the business, and the team), and move on to the technology and resources at hand. I find it crucial to understand both sides of this equation at all times, as the risk of building amazing technology that no customer wants, or similarly promising solutions to customers that are incompatible with current technology, is something seen too often in this industry. Building the right technology to solve the next customer problem is my focus.Through curiosity, logic, transparency, and lots of hard work I get things done. I'm a thoughtful collaborator and an engaging communicator. I'm quick to share credit, advice, and ideas, making me a sought-after partner and leader, of both projects and people.Whether it's building value though technology, organizing teams to fire on all cylinders, or delighting customers with solutions to their problems, I enjoy doing any and all of these - what can I do for you?
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Health And Well-BeingCareer Break Sep 2022 - Sep 2024Time to relax and refresh, I traveled, pursued some long-neglected personal interests, and am now getting myself ready for the next challenge.
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Senior Director Of SoftwareMarqmetrix Jan 2021 - Sep 2022Seattle, Wa, Us▪ Performed an audit of all software tools, expertise, and use within the companies. Led to a new product and team plan focused on backfilling strategic gaps and removing long held technical debt in a timely quick to market fashion▪ Hired an all-new software team to implement that plan, managed vendor relationships for tactical project fill in, and improved processes with a focus on timely delivery of a quality product ▪ Set and implemented new strategic direction for how software is delivered to and maintained for customers. New strategy reduced support burden by half and increased customer satisfaction. ▪ Solved tactical issues, from infrastructure challenges holding the team back to reallocating resources to align with changing company and customer priorities▪ Built a cohesive cross functional team across Software, Product, Electrical Engineering and Manufacturing▪ Worked with senior leadership to provide insights into engineering capacity, allocated budget, resource contention, financial and skills planning and trade-offs within the demand/capacity -
Director Of EngineeringIdeoclick, Inc. Nov 2019 - Dec 2020Other, Zw- Recruited to rapidly expand and mature the Technology organization in support of first round funding. Restructured and grew engineering team from 8 engineers to over 20, including key hires such as Principal Architect, QA Manager, and several Senior Engineers.- Introduced an Agile SDLC into the organization, building an engine for consistent delivery based on defined metrics, all while building a “Team First” culture, increasing morale and commitment toward team goals.- Implemented several process changes culminating in creating a new operations team, focused on supporting daily business processes such as data acquisition, reporting, and troubleshooting. This also increased focus and throughput for engineers to further the technology stack, overall increasing efficiency for the organization.- Led the transition of the technical product suite to a modern, Azure-native SaaS solution that scales to meet the increasing needs of the business and the growing ecommerce marketplace. -
Director Of SoftwareAuthor-It Software Corporation Nov 2015 - Oct 2018Wellington, Wellington, Nz- Technical product leader for the engineering organization providing architectural guidance, overview and employee growth to enable an agile successful team creating a secure, performant platform. Reported to the CTO.- Created custom development solutions by enhancing and extending the core Author-it platform. Managing onsite and remote development teams, I built customer specific integration suites targeted towards increasing satisfaction and buy in while simultaneously growing the capabilities of the base platform for all customers.- Problem solver. In a fast-paced environment with the company pivoting away from an old platform and technical stack, I focused on ensuring customers’ success and helped to forge the foundation for our new product. From unique technical solutions to customer deployments to erecting AWS datacenters, my versatility was key to success.- Led the engineering efforts in a global product rollout for a major multinational pharmaceutical company. Integrated dedicated support for customer’s authentication and document management systems directly into our product, streamlined new complementary projects into the original schedule to support new customer requirements. -
Senior Product ManagerAuthor-It Software Corporation Apr 2014 - Nov 2015Wellington, Wellington, Nz- Infrastructure as a Service - taking a mature windows based server product and moving it to a cloud based service provider. Evaluating different providers and technologies (AWS/Azure/Docker/etc) for fit, specifying new integration points to leverage platform, designing the migration process.- Release Management - stepped into a Release Manager role to bring clarity, communication, and better predictability to product releases. Created a map of strategic initiatives to targeted release trains. Increased engineering transparency cross-company.- Platform Development - designed and built an entirely new authentication system into a mature Author-it cloud offering. Focused on security, geo-redundancy, and customer directory integration, this made authentication secure, robust, and auditable.
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Senior Product ManagerMicrosoft Office Web Apps Jun 2009 - Sep 2012Redmond, Washington, Us• Led the performance and scalability efforts across product development, QA, and operations teams. Developed the strategy for identification of key success factors, creation of metrics, evaluation of results and resource investment to achieve goals. Cut page load times in half, developed a geo redundant hosting plan to reduce page load time for hundreds of millions of worldwide users.• Responsible for defining quality and efficiency of the Office Web Apps – creating specific performance targets and identifying opportunities for better scalability.• Created and managed the service hosting plans for the product. Identified and deployed 6 geo-redundant datacenter locations across 4 continents achieving minimal acceptable latency targets.• Established the syndication platform to enhance the Web Apps marketing strategy, including development of key feature areas (officewebviewer.com, embedding) and strategic partner acquisition. -
Lead Product ManagerMicrosoft Office Web Apps Jun 2007 - Jun 2011Redmond, Washington, Us• Initiated and drove a complete redesign of the OneCare interface for v3, focused on a simple, consistent model that communicated key value and differentiating concept in the marketplace.• Recruited a full UX team, including Design Lead, Designer, Writer, User Researcher and a community outreach expert to build a beta community and effectively turn that into a larger user community after launch. • Built and put into practice complete user research plan, including customer connection for the wider team, baseline and competitive usability, persona research, and design testing.• This redesign of OneCare from the ground up included the creation of new branding, visuals, interaction model and restyling key signature elements. Concentrating on the key strategic message and core product values, built a visual representation of those along with an interaction model that emphasized it.• Created three scoped design briefs and chose and managed a $100,000 vendor contract to successful completion, integrating the results back into the overall architecture.• Grew a team of designers, user researchers, community program managers, writers and developers into a cohesive successful team. Many went on to significant promotions and larger roles within and outside Microsoft.• Increased user satisfaction over 50%, user task completion rate by 100% from previous version.
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Lead Product Manager For Internet ExplorerMicrosoft Office Web Apps Feb 2006 - Jun 2007Redmond, Washington, Us• Led the User Experience team in refining and shipping the first major interface change to Internet Explorer since IE5.• Served as the public face of IE’s user experience, working to reconnect, excite, and gather feedback from the end user web enthusiast community via the IE blog (averaged over 350 comments per post), developer chats (hosted monthly with 100’s of questions answered) and direct outreach including conferences and email.• Drove the inclusion of several critical end-stage features derived from user feedback.
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Lead Product ManagerMicrosoft Office Web Apps Sep 2005 - Feb 2006Redmond, Washington, Us• Led an incubation exploring ways to unify disparate communications mechanisms for consumers.• Created initial design concepts as explorations to guide UX and functionality thinking.• Defined scenarios and developed storyboards to identify and evaluate business opportunities, validating those offerings with customers via focus groups, usability studies, and competitive analyses. • Determined the market value of the offering along with the appropriate target customer segment, leading to an increased R&D investment in the enterprise offering.
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Lead Product ManagerMicrosoft Office Web Apps Aug 2003 - Aug 2005Redmond, Washington, Us• Designed new UX for application sharing leading to a measured 30% increase in user desirability.• Worked with performance team to increase server throughput over 50% in Live Meeting 2005.• Integrated multimedia video support via scenario definition, customer feedback, and console designs.
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Product ManagerMicrosoft Office Web Apps Sep 1999 - Aug 2003Redmond, Washington, Us• Acted as release PM, a cross team and cross-functional role responsible for triage and issue prediction, handling, resolution and synchronization with Office to release SharePoint on time.• Designed the product security model still in use today. Drove security process across team, organized engineering security stand downs, on point for all security investigations throughout product cycle.• Added several key features missing from document libraries within WSS. Additions included multiple document upload and document versioning.
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DeveloperTruerisk Financial Software Apr 1998 - Sep 1998Developed a distributed Java system for thin clients to access existing server based native code
Max Stevens Skills
Max Stevens Education Details
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University Of WaterlooAnd Combinatorics And Optimization
Frequently Asked Questions about Max Stevens
What is Max Stevens's role at the current company?
Max Stevens's current role is Building great software | Building great teams | Building business opportunities.
What is Max Stevens's email address?
Max Stevens's email address is ms****@****-it.com
What is Max Stevens's direct phone number?
Max Stevens's direct phone number is -
What schools did Max Stevens attend?
Max Stevens attended University Of Waterloo.
What are some of Max Stevens's interests?
Max Stevens has interest in Kayaking, Technology, Behavioural Psychology, Photography, Sailing, Windsurfing, Economics, Product Design, Health.
What skills is Max Stevens known for?
Max Stevens has skills like User Experience, Interaction Design, User Interface, People Management, Architecture, Information Architecture, User Interface Design, User Centered Design, Wire Framing, User Scenarios, Design Strategy, Web Standards.
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