Max Verna Email and Phone Number
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I am a process owner and manager of Major Incident Management, Problem Management, Change Management and Disaster Recovery. Utilizing the ITIL framework, I implement industry standard processes that save companies millions of dollars annually and are vital to maintaining financial and reputational integrity. I protect the bottom line so employees can work efficiently in a stable IT environment and offer a reliable and robust customer experience.I manage and mentor teams of experts who collaborate efforts with cross-functional support teams to deliver swift response for critical incidents, detailed root cause analyses for problems, approved changes for the production environment and Disaster Recovery programs to minimize risk and maintain application and service integrity.My in depth knowledge of ITIL best practice has been instrumental in preventing production outages, quickly resolving major incidents and maintaining a stable infrastructure year over year.
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Lead Itsm EngineerReinsurance Group Of America, IncorporatedHawthorne, Ny, Us -
Senior It Manager | Major Incident Management | Problem Management | Change Management | DrTransamerica Financial Advisors, Inc. Apr 2021 - Nov 2024St. Petersburg, Fl, UsLed and mentored a team of experts in Major Incident Management, Problem Management, Change Management and Disaster Recovery utilizing the ITIL framework and industry best practice. This saved Transamerica millions of dollars annually, reducing financial and reputational risk and offering a reliable and robust customer experience. -
Major Incident And Problem ManagerTransamerica Financial Advisors, Inc. Feb 2019 - Apr 2021St. Petersburg, Fl, UsRan major incident war rooms gathering cross-functional subject matter experts to resolve critical incidents rapidly with minimal impact to the company. Followed every major incident event with a thorough root cause analysis to drive down the number number of critical incidents and eliminate or mittigate significant impact to the company.
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Global Major Incident And Problem ManagerMarsh Mclennan Nov 2016 - Feb 2019New York, Ny, UsDrove major incident war rooms gathering cross-functional subject matter experts to resolve global critical incidents to rapid resolution. After incident resolution, conducted root cause analyses to prevent problems and reduce the frequency and impact of major incidents. This saved the company millions of dollars annually reducing financial and reputational risk. -
It Manager | Major Incident Management | Problem Management | Change ManagementGe Capital Jul 2014 - Nov 2016Norwalk, Ct, UsIntroduced the Major Incident and Problem Management processes. Managed Change Management and was a key stakeholder for Disaster Recovery and Continuity programs utilizing the ITIL framework and ServiceNow ITSM tool to meet SIFI and SOX regulations and ensure the integrity of business critical applications. Ran major incident war rooms to minimize impact to business critical applications and expedite resolution. Ran the problem process to produce detailed root cause analyses and implement corrective actions that eliminated and mitigated critical issues in the IT environment. Disaster Recovery team ran biannual failover drills and hosted quarterly meetings to evaluate service priority and risk to better serve business critical applications and services. -
Service Delivery SpecialistGe Capital Jul 2012 - Jul 2014Norwalk, Ct, UsReviewed and analyzed IT processes and procedures. Continuous Service Improvement (CSI) for all ITIL processes. Introduced Major Incident Management and Problem Management processes to meet financial industry regulations and best practice.
Max Verna Skills
Max Verna Education Details
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The State University Of New YorkBachelor’S Degree -
Scarsdale Senior High SchoolHigh School
Frequently Asked Questions about Max Verna
What company does Max Verna work for?
Max Verna works for Reinsurance Group Of America, Incorporated
What is Max Verna's role at the current company?
Max Verna's current role is Lead ITSM Engineer.
What is Max Verna's email address?
Max Verna's email address is ma****@****ail.com
What is Max Verna's direct phone number?
Max Verna's direct phone number is +191423*****
What schools did Max Verna attend?
Max Verna attended The State University Of New York, Scarsdale Senior High School.
What skills is Max Verna known for?
Max Verna has skills like It Strategy, Management, Itil, Program Management, Networking, Technical Support, Leadership, Vendor Management, Project Management, Process Improvement, It Management, Team Building.
Who are Max Verna's colleagues?
Max Verna's colleagues are Bo Herrmann, Stacy Burbes, Nimmie Veerappen, Fsa, Fcia, Qiad Xing Liew, Minseo Kim, Jane Arenholz, Alex W..
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