Max Weissler Email & Phone Number

Orlando, FL, US

• In 2023, surpassed key metrics and retention goals by 132%, while managing a book of business worth $8 million in contract value and retaining over $2 million in contract value.
• In 2023, drove client engagement and collaborating with sales partners on growth strategy to expand accounts while reducing churn.
• Managed strategic planning sessions with 130+ high-tech industry executives to boost revenue, streamline operations, and improve decision-making.
• Nurtured client relationships with executive leaders by building trust, validating and shaping business strategy, and offering expert guidance to drive growth and retention.
• Developed strategic plans to mitigate risk to focus on high-priority accounts to solve business problems by offering actionable insights and guidance

• Led a global team of 20 multilingual customer support professionals to drive satisfaction and product adoption across customer base of over 70 global B2B companies.
• In 2021, increased CSAT score by 15%, to a 93% positive score, enhancing client satisfaction and team performance through coaching and sharing best practices.
• Collaborated with cross-functional teams to incorporate customer feedback into product roadmap, resulting in improved customer satisfaction.

Orlando

• In one year, improved training program efficiency by 30%, resulting in increased revenue and a 25% increase in customer adoption of the ion platform YoY from 2018 to 2019.
• Promoted to training lead to develop and execute a new learning center to create a scalable solution and increase product usage YoY by over 100% for 2,500 customers.
• Enhanced customer experience by evaluating performance metrics, implementing processimprovements, and leading the team through workshops and training sessions.
• Supported sales and solutions engineering to close over $1 million dollars in new sales.

Boca Raton, FL

• Managed the onboarding process for over 30 accounts, totaling over $3 million in ARR in both a managed services and self-service SaaS platform.
• Achieved a 95% adoption rate for new customers by understanding the business goals of keystakeholders to deliver value and accelerate time to adoption within the first 90-days.

Miami Beach, FL

• Managed over $3 million worth of projects for accounts including M&M’S®, SNICKERS®, TWIX®, MILKY WAY®, KUDOS®, COMBOS®, 3 MUSKETEERS®, DOVE® Chocolate, Uncle Ben’s®, FIAT®, Chrysler®, Dodge®, Ferrari, OneMain®.
• Played an active role in improving the estimation and production process to deliver top-quality work within budget, in scope, and on time.
• Collaborated and maintained communication with internal teams, external partners, and clients across the nation and globe and developed strong relationships.
• Created contracts to clearly define the work that is in scope and work that is not.
• Utilized creativity when approaching problems to provide options and optimal solutions.
• Monitored burn for projects to ensure that actual hours spent are in-line with the estimates provided and analyze the success of given projects.

• Copy and Visualization, Gainesville, FL
• Provided students with assistance for digital imaging using Adobe Photoshop.
• Instructed students on how to use Adobe InDesign for page layout and formatting.

• Set up the layout of the country’s largest student-run newspaper with a daily circulation of 35,000 and readership of over 52,000.
• Designed page layouts so photos, headlines, stories, and story elements fit.
• Produced, edited, and placed advertisements for the newspaper, using mainly Adobe InDesign and Photoshop, with some use of Adobe Illustrator.
• Adjusted all of the contents of the Classifieds section to make organized layouts.
• Designed permanent layouts for special sections and ads for newspaper.