Maxwel Lyons Email & Phone Number

Fort Myers, Fl, Us

Fort Myers, Fl, Us

• Expand customers’ solutions by identifying opportunities of the Hyland Healthcareecosystem across the continuum of care to showcase the power of Enterprise ContentManagement (ECM), Business Process Management (BPM) and Electronic MedicalRecords (EMR)• Utilize specialized knowledge of healthcare technologies to expand software sales withincustomer base by focusing on integration and implementation of solutions to improveefficiencies, quality of care, and patient outcomes.

• Provided consultative sales approach to the Channel Account Manager and Partner basedon the type of integration; clinical or back office• Focused on partner territory expansion by maintaining knowledge of healthcare markettrends and competitive advantages for a variety of solutions.

• Worked with all levels of the customer’s organization from System Administrators toExecutive Leadership to help extract maximum value of their OnBase and ElectronicMedical Record (EMR) Investment• Scheduled Executive Quarterly Business Reviews, identifying budget cycles, buildingfuture roadmap product expansion, and updating CRM with important and relevantinformation.

• Worked with Enterprise Imaging Diagnostic Team to ensure solution is interfacing withnecessary Picture Archiving and Communication System (PACS) and Vendor NeutralArchives (VNA)• Served as a liaison between Hospital Executives and Maternal-Fetal MedicinePhysicians, and Hyland Development during sales process.

• Build relationships with healthcare systems, facilities, and practices and serve as a liaison between customers and the company. • Represent Vestagen Technical Textiles to healthcare providers.• Educate healthcare providers on our products and their ability to limit the spread of infectious diseases.

• Represented FGCU to incoming students and answered their questions about the university and the requirements for admittance.• Trained and managed all undergraduate student workers on the daily functions of the admissions office.• Promoted FGCU to prospective students and their families through campus tours.

•Identified ways to cut cost by facilitating the Lee Memorial Health System CEO’s video with physician group’s staff that dealt with budgetary saving techniques.•Coordinated with over 70 staff members over a three day period and asked staff to provide additional ideas that they felt would aid in reaching the systems money saving goals and better streamline processes. oExamples: Centralize all medical samples, limit duplicate copies of patient’s test results, and limit electrical usage during non-business hours (i.e. weekends) •Assisted management in developing scheduled rollout for the system’s new EMR by evaluating physician practices needs and necessities.

• Participated in the Managed Care Department of a multi-state physician practice consisting of over 98 practices in 16 different states. • Assisted in the credentialing process for newly acquired physicians and their practices by reviewing the business acquisition contracts. • Helped to modify and update the Managed Care Department‘s Payer Matrix Database when new physician practices were acquired.

• Assisted the Operations Performance Improvement Department on a project using Six-Sigma to redesign the processes of the daily functions of the Case Management Department on all floors at Florida Hospital. • Developed ways to quantify and streamline workload amongst employees and department in order to improve daily employee productivity and efficiency. o Project outcome proposed a reduction in staff by 50% and a revision of job descriptions for the Case Mangers and Case Manger Assistants. • Produced PowerPoint presentation with said findings and recommendations and presented final analysis to hospital senior executives.

• Worked closely with the Chief Operating Officer on Press Ganey Patient Satisfaction Survey.• Coordinated meetings with physicians, nurses, unit heads, administrators, and support staff to discuss the low patient satisfaction scores and provide any recommendations they may have to improve overall patient satisfaction. • Produced PowerPoint presentation with compiled survey data and proposed recommendations to hospital staff. o Examples: Development of a nursing liaison position, ensure patients and families are continually updated on wait time, and mandate monthly customer service in-services to low scoring employees.

• Ensured safety of all guests visiting the resorts and water parks.• Attended 4 hours a month of in-service training to maintain key lifeguard skills.

Master Of Science, Health Service Administration

Bachelor Of Science (B.S.), Health Sciences