Maxwell Arnold Email & Phone Number

Austin, Texas, United States

Austin, Texas Area

Austin, Texas

• Supporting over twenty sales representatives across three different business segments as a pointof contact for technical sales support in scoping advanced data center solutions for customers
• Ownership of the entire enterprise sales cycle for over 5,000 accounts in the Northeast portion of the United States dealing with both public and commercial accounts
• Attained goal in creating over one million dollars in revenue with acquisition accounts in fourconsecutive quarters with quota attainments of 98%, 179%, 115% and 145%
• Build relationships with channel partners to further penetrate accounts in difficult to reach territories with no field sales support
• Assist IT directors in building out technology road maps for their data centers as they look to bring them into a virtual infrastructure
• Leverage and coordinate with a large virtual team to expand sales by understanding customer needs and matching them with the additional products and services Dell offers

Austin, TX

• Advanced through the internal tier structure at earliest timeframes for employees bydemonstrating the ability to exceed performance goals while taking on additional tasks and responsibilities
• Worked with customers to find solutions and compromises to complex issues via text and phone and consistently performing in the top 20% of representatives
• Selected to participate in an exclusive ‘Focus Fire’ program with other excelling representatives starting in March 2010 until July 2010. The team was dedicated to providing accurate, quality resolutions to customers.
• Oversaw temporary contract employees providing approvals and consulting with representatives on best practices in solving customer problems
• Managed the Voice of the Player initiative by collecting feedback from peers about evolving contact trends and passing aggregated feedback to management
• Chosen to participate in the Subject Matter Expert program due to high performance and quality. Representatives in the program helped with side projects and provided front line guidance for shaping departmental policies

Minneapolis, MN

• Assisted with project duties for an Employee Satisfaction Exit interview survey for a large local company from start to finish; tasks included updating the timeline as needed, proofing andupdating the previous year’s.
• Met weekly and monthly deadlines for project tasks that involved coordination with other staff to ensure all aspects of the project were ready for clients on time
• Large volume data entry from incoming paper surveys requiring precision, and speed to handle workload for timely and accurate survey data delivery
• Worked closely with another teammate to transcribe, edit, and produce reports for multiple projects involving phone employee survey interviews
• Proofing data in survey reports prior to client delivery which required immaculate attention to detail to ensure that reports were generated with accurate data for clients
• Maintained communication with multiple small teams within the department to ensure workload was distributed and task deadlines were being met