Maxwell Besse Email & Phone Number

Washington, District Of Columbia, United States

Washington, District Of Columbia, United States

• Analyzes and tests through all software development lifecycle stages and conducts Section 508 compliance testing to ensure a seamless and effective user experience for the end client.
• Writes and executes both manual and automated test scripts as the sole QA tester supporting a team of eight.
• Leverages an agile incremental delivery approach to develop and executes test plans, enabling rapid response time to client needs.
• Acts as the backup business analyst for the team, triaging and responding to incident tickets.

Washington D.C. Metro Area

• Spearheaded the creation of the Product QA Lead position, and was promoted into it based on supervisor and internal users’ feedback, which detailed my influence in increasing user productivity, user experience, and.
• Drives the implementation of agile QA procedures and processes, reducing the time to deliver, ensuring features and functionality meet the quality standards of the APA and the markets served, and lowering costs for APA.
• Develops and oversees testing plans, coordinates and conducts manual, automated, and regression testing of products, product features, and platform functionality for APA’s product development team across multiple.
• Initiated and verified the successful integration of APA’s digital products with education technology, including learning management systems and e-content providers, expanding served markets. Continues to explore.
• Accelerates UX design through the creation of wireframes, streamlining overall development time.

Washington D.C. Metro Area

• Boosted staff productivity by creating training documentation, conducting training sessions, prioritizing input from the sessions, and providing APA with a cost analysis and recommendations for workflow and development.
• Enhanced production systems by coordinating with the production staff on their requirements and creating specifications for application developers.
• Improved user experience and efficiency by maintaining a production staff feedback and error system.
• Expanded security measures for APA’s databases through the implementation of customized user permissions.
• Safeguarded APA’s reputation by maintaining the integrity of our databases through continuously testing and debugging platform updates.
• Triaged technical issues reported by staff and escalated them through the appropriate channels, minimizing demands on developers’ time.

Washington D.C. Metro Area

• Entrusted with the duties of the Vendor Relations Specialist, as APA worked to fill this position, while maintaining full-time responsibilities as Senior Technology Support & Application Training Specialist.
• Acted as the face of APA, partnering with 3rd party vendors to ensure that updates and corrections to APA databases were delivered and uploaded.
• Responded to user feedback about database content and quality.
• Maintained database documentation and wrote technical specifications for current and new electronic products.

Washington D.C. Metro Area

• Promoted from Technical Information Analyst to Specialist based on the high quality and quantity of the work that was produced and that resulted in the expansion of APA’s available content.
• Evaluated records completed by freelancers and outsource vendors to ensure that they met quality standards. Was progressively given increased responsibility, working on more technical and advanced metadata records.
• Analyzed articles from non-psychology and foreign journals to determine which should be included in APA’s databases.

Washington D.C. Metro Area

• Promoted from Technical Information Analyst to Specialist based on the high quality and quantity of the work that was produced and that resulted in the expansion of APA’s available content.
• Evaluated records completed by freelancers and outsource vendors to ensure that they met quality standards. Was progressively given increased responsibility, working on more technical and advanced metadata records.
• Analyzed articles from non-psychology and foreign journals to determine which should be included in APA’s databases.

Washington, District Of Columbia, United States

• Proofing, updating, and entering retailer, distributor, and manufacturer data into an online database.
• Surveying customers to both ensure satisfaction with their current program and pique interest in other programs that HPBA has to offer.
• Researching potential new retailer partnerships.
• Creating and mailing packets for new NFI certificate holders.
• Organizing financial information from the 13 different HPBA regions for the 2011 and 2012 fiscal years.
• Printing, labeling, and filing sensitive documents.

Charlottesville, Virginia Area

Charlottesville, Virginia Area

• Organizing research assistant schedules for psychological studies.
• Running participants for psychological studies.
• Coding and analyzing participant data.
• Performing literature searches using the Psycinfo database.
• Helping train new research assistants in the lab.
• Assisting graduate students with their research.