Department Manager - Claims Assignment Professionals
Current• Streamlined claims assignment process by creating processes and procedures for small teams of property insurance claims dispatchers• Met timelines consistently through effective prioritization of key tasks, ensuring service level objectives were achieved by set deadlines• Compile daily reports on dispatch activity and in-progress assignments through detailed analysis of high volumes of data• Demonstrate strong problem-solving and solution-finding skills by re-negotiating compensation and claim volume with adjusters as needed, ensuring consistent coverage• Create adjuster maps that integrate several clients using Google Maps, enabling tracking of adjuster availability/qualifications in real time• Facilitate human resources functions by hiring, onboarding, training new employees and conducting annual performance evaluations
