Maxwell Cramer Email & Phone Number

Miami, Florida, United States

• Streamlined claims assignment process by creating processes and procedures for small teams of property insurance claims dispatchers
• Met timelines consistently through effective prioritization of key tasks, ensuring service level objectives were achieved by set deadlines
• Compile daily reports on dispatch activity and in-progress assignments through detailed analysis of high volumes of data
• Demonstrate strong problem-solving and solution-finding skills by re-negotiating compensation and claim volume with adjusters as needed, ensuring consistent coverage
• Create adjuster maps that integrate several clients using Google Maps, enabling tracking of adjuster availability/qualifications in real time
• Facilitate human resources functions by hiring, onboarding, training new employees and conducting annual performance evaluations

Miami, Florida, United States

• Evaluated employee performance through internal audits to identify opportunities for improvement, resulting in increased productivity across departments
• Direct customer support for dissatisfied customers to regain customer confidence and trust
• Team building to support quality working relationships with team of independent adjusters
• Gatekeeper for User Administration access, adding and removing employee access as needed
• Train new employees using presentations, visual aids, assessments, and detailed feedback
• Utilized over 15 different software, tools and applications, including Microsoft Excel, internal databases, Xactanalysis, and claims software in daily functions

Miami, Florida, United States

• Maintained a high level of accuracy with all processing through strong record keeping skills and attention to detail
• Manually create claims, assign claims, and log assignments across data bases while exceeding service level objective expectations
• Use proprietary data base software, claims processing software, Microsoft Office, and Google Workspace
• Adapt to rapidly changing schedule through self discipline and diligent work style, collaborating with team remotely while staying on task without distraction