Maxwell Gonzalez Email & Phone Number

Rancho Cordova, California, United States

- Providing detailed instruction on the functionality and operation of NEC products. Including internal training for staff on everything from industry fundamentals to high-level details of system architecture. - Each training requires many layers of planning, and I have completed both in-person and virtual courses. I have also assisted in the creation of a virtual training library of online content which are used as supplemental resources for trainees.- Customer relationship building and professionalism are integral parts of this position.- Acted as a soundboard and feedback loop for Product & Project Management teams while supporting prioritized development initiatives.

Rancho Cordova, California, United States

- Provided top tier support for customers utilizing NEC's many biometric technologies, such as fingerprint, facial, and thermal recognition. - Supported database administration, nurtured customer relationships, and helped execute large scale upgrades.- Assess and triage critical issues to aid the project managers execution of customer deliverables.- Helped create documentation and knowledge base resources for the department.

Cvn-72 Uss Abraham Lincoln

- Specialized in networking technology.- Supported on-board ship networks and hardware, including security infrastructure, network upgrades, and hardware maintenance for over 8,000 devices