Maxwell H. Email & Phone Number

Denver, Co, Us

Exhibited attention to detail in reviewing applications, determining necessary details to determine correct actions during case initiation, as well as monitoring due dates for compliance with state and federal mandatesUsed data management systems like Salesforce, ASCES, CourtLinks, and ICCES to research existing child support cases in order to determine next necessary filing as well as preparing EOAs or redirectsWorked with child support enforcement and establishment caseworkers to initiate and monitor ledgers and arrears balances in order to ensure accuracy of balance due

Independently maintained all tasks related to eligibility and workforce case management to a specialized caseload of more than 65 Cash Benefit recipients via personally established organizational systems to streamline and more effectively perform tasksConducted extensive interviews about sensitive information with clients in order to determine eligibility, complete road maps to overcome barriers to employment and self sufficiency, as well as providing referrals to additional services as neededActed as the primary point of contact for Workforce providers and liaison between said providers and the County

Effectively explained the variety of services offered by the county as well as making referrals to other outside agencies to ensure clients’ needs are metEfficiently analyzed written information as well as demonstrating effective verbal understanding and listening skills in order to have a thorough understanding of the client’s needs and circumstances to process all eligibility redeterminations in a timely fashionQuickly learned updates to processing procedures and SNAP/Medicaid rule in order to supplement an already strong understanding of eligibility to ensure effective case managementDemonstrated good use of time management and prioritization in high stressenvironment

Provided effective, timely, and in-depth edits and feedback on more than 400 essays for K-12 students across the USCompleted qualification activities for advanced opportunities to support students in AP History, English, and PhysicsCollaborated with experienced K-12 teachers to create valuable feedback

Created a custom application to best streamline use of the departmental graduatedatabaseLearned Filemaker software and coordinated with IT professionals to teach the program andnew application to departmental advisors as effectively as possible