Maxwell Hay Email & Phone Number

Colorado Springs, Colorado, United States

Provided technical support to customers via phone, email, and in personTroubleshot and resolved software and hardware issuesEscalated complex issues to senior help desk staff for resolutionAssisted with training new help desk staffMaintained accurate records of customer interactions and solutions providedAssisted with the implementation of new help desk procedures and documentation

Denver, Colorado, United States

Wrote and deployed production-level code for systems automating financial tracking and client onboarding processesDeveloped the LPSReportSyncDashboard using C# and SQL to reconcile invoices between Workday and LPS, preventing revenue loss through accurate data synchronization.Built the CobraEmailSender to automate weekly onboarding updates, improving transparency and reducing manual effort.Participated in AGILE meetings, software testing, and test planning, managing tasks with JIRA to ensure timely and high-quality deliverables.

Denver, Colorado, United States

Helped manage a team of 15 average members, overseeing daily operations and delegating tasks to help maintain park cleanliness and aesthetic of public areas. Collaborated with cross-functional teams to quickly address issues ensuring a safe and enjoyable experience for park visitors. Implemented and upheld cleaning schedules resulting in quality sanitation standards and guest satisfaction. Conducted regular inspections to identify areas requiring attention, and initiated corrective actions to maintain pristine park appearance. Trained new members on implemented protocols, safety procedures, and customer service.

Denver, Colorado, United States

Maintained cleanliness of the park's facilities, including restrooms, restaurants, and outdoor areasOperated cleaning equipment such as vacuums, mops, and pressure washersEnsured that park guest had a clean and enjoyable experienceCommunicated effectively with park management and fellow janitorial staffFollowed safety protocols and maintained a safe and clean work environment