Hi there! I am a practicing muti-media artist from Long Island, New York, but currently work in Boston, Massachusetts. With over 10 years of employment with various businesses, I provide a unique perspective and a hardworking attitude in any environment I find myself in. As an artist, my creative problem solving skills have not just helped in my practice, but in my employment as well. While working at Bristol Pay, I have found myself continuously hurdling challenges as well as providing resolutions to the toughest issues our team or merchants may face. Because of my experience, I have been able to connect and work with professionals; whether that be providing premier customer care to ensure satisfaction, or working on robust and efficient practices to solve any issues, simple or complex. I have a deep appreciation for understanding an issue first, then formulating a solution to encompass the root of the problem, which has eliminated many reoccurring issues.In my professional artistic career, I hope to continue these skills; to create strong relationships with other professionals, continue to work on my craft and achieve my intentions, and problem solve any challenge; big or small. I believe that consistency, persistence, and empathy are the keys to satisfaction and strong work, whether it be in a work or personal environment.
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Customer Support SpecialistBristol Pay Aug 2021 - PresentNew York, United States• Providing technical, friendly, and prompt customer support to 1400+ cases yielding a 100% Happiness Rating.• Onboarding over 400 Merchants and configuring over 1000 payment pages to provide national and international businesses with payment solutions. • Maintaining relationships with international and national businesses, franchises, business partners, and payment processors.• Consolidating, organizing, and streamlining merchant data across multiple CRM and other data software. • Organizing, creating, executing, and maintaining Bristol Pay’s PCI Management Program and database, providing an automated system to manage PCI compliance for every merchant.• Assisting in and creating multiple CRM Views, data retrieval procedures, and merchant management tables, which currently facilitates over 2,000 automated processes daily. • Writing and published 33 Knowledge Base articles for public and private use with over 700 views collectively. • Collaborating with every member on the team to create efficient Process flows; increasing productivity and cohesive data for every department. -
Screen CleanerOne In A Million May 2021 - Oct 2021Valley Stream, New York, United States• Cleaned 30-45 screens a day to ensure clean screens for multiple orders daily.• Counted, searched for, and distributed blank material inventory in quantities of 100 pieces or more accurately to yield faster order production and to assist fellow team members.• Prepped more than 15 screens a day for production before screen printing technicians came in to assist team members and to optimize production. • Simultaneously folded and packaged more than 800 t-shirts in 6 hours each day of the weekend for an individual client and ensured customer satisfaction.• Was asked to perform additional hours and weekends of service to continue expediting customer fufuilment.
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Retail Cashier7-Eleven Mar 2020 - Aug 2021Lindenhurst, Ny -
Student LeaderFaculty Student Association State University College At Fredonia Inc Sep 2019 - May 2021Fredonia, New York, United States• Encouraged team member connections and morale with an upbeat attitude and common goal to promote teamwork and to validate success for other team members.• Assisted in the training of every new team member and helped successfully prepare new members for the job in case they felt overwhelmed.• Worked over 10 catering jobs without manager supervision successfully, assisting supervisors by doing each job alone. -
Student EmployeeFaculty Student Association State University College At Fredonia Inc Jan 2018 - Sep 2019Fredonia, New York, United States
Maxwell Lee Education Details
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Sculpture
Frequently Asked Questions about Maxwell Lee
What company does Maxwell Lee work for?
Maxwell Lee works for Bristol Pay
What is Maxwell Lee's role at the current company?
Maxwell Lee's current role is Bristol Pay.
What schools did Maxwell Lee attend?
Maxwell Lee attended State University Of New York At Fredonia.
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