As an IT Support Specialist at Information Security Media Group (ISMG), I provide technical assistance and support to over 100 employees and clients across the globe. ISMG is a leading media company that covers topics such as cybersecurity, fraud, and risk management. I am proud to be part of a team that enables ISMG to deliver high-quality and timely content to its audience.I have over two years of experience in IT support and systems engineering, working with various platforms and technologies such as Microsoft 365, Azure, Windows, Linux, and Mac OS. I am proficient in computer hardware and software troubleshooting, customer service, critical thinking, training, and leadership. I hold a CompTIA A+ certification and a Bachelor of Arts in History from The College of New Jersey. I am passionate about learning new skills and staying updated on the latest trends and best practices in IT and cybersecurity. My goal is to leverage my knowledge and skills to help ISMG achieve its mission and vision.