Maxwell Levine Email & Phone Number

Lake Success, Ny, Us

New York, Ny, Us

- Team Lead for the EPIC Ambulatory Support Team- Optimize Outpatient Order Transmittal Rules- Act as liaison between Support team and Leadership- Provides support to clinical users through knowledge of clinical processes, documentation needs, workflows, and clinical practice standards, when adapting software to meet their needs.- Have in-depth, expert knowledge of the Epic Ambulatory product and/or infusion workflows.- Provide customer service, troubleshooting, and maintenance.- Analyze system requirements and determine system functional specifications.- Gather requirements, provide fit gap analysis and create effective technical solutions for the business needs.- Design, validate and confirm new or changed functionality with the Epic environment that meets customer specifications.- Provide complex qualitative and quantitative analysis on data and information collected as part of application requirement gathering.- Work closely with business users and application team to design, build and execute a comprehensive integration and user acceptance test plan and scripts.- Instructs and mentors others in the organization within area (s) of specialization.

Yonkers, Ny, Us

• Install new applications, new components, and upgrade existing applications. Configure application settings.• Provide go-live and rollout support. Support users on new applications, modules, and functionality.• Provide application troubleshooting support for the application(s). Resolve the issue, forward it to the correct group for remediation, or elevate it to the vendor if required.• Assist with determining how a new system, upgrade, or new component can best meet the needs of the users.o Analyze business/clinical needs and requirements.o Evaluate the operational workflow that is applied to the system.o Create system specifications from user requirements.• Create test plans and test new systems, version upgrades, and any system modification. Document all outcomes of testing.• Design database queries and create reports utilizing a report-writing tool.• Monitor application issues and evaluate issues as they arise.• Write and maintain accurate and current documentation regarding application(s) supported by the team. Participate in the maintenance of training materials and disseminate materials to users.• Provide timely, effective, and professional customer support on a 24x7 rotating basis. Work with the help desk and support personnel on escalated issues to identify problems and resolve them. Triage network, hardware, or workstation issues as required.• Analyze necessary application modifications and work with the appropriate Montefiore IT associate or the vendor to coordinate the modification.• Act as a liaison to the vendor for Montefiore IT or the client.o Contact vendor to report escalations and obtain assistance with solving issues.o Assist with the coordination of vendor activities including hardware or software installation.• Perform other related duties as required.

New York, Ny, Us

- Scopes and manages major enhancements (200 – 500 hours projects) and/or simultaneous minor enhancements (40-200 hour projects) in accordance to ITS project standards and best practices.- Provides support of daily and ad-hoc requests regarding various applicable clinical and business systems. Troubleshoot problems and questions from end users. Ensures all system issues are logged, prioritized and tracked through the resolution stage while escalating critical issues to management.- Performs in-depth analysis of workflows, data, system details, and other technical issues associated with the application. Analyze new functionality in releases to recommend how it should be used prioritize and implement requested changes to the system.- Interfaces with key ITS, clinical, business and operations staff to assist in the development of efficient workflows. Analyze business operations as they relate to build decisions.- Participates in testing system enhancements (i.e. new modules, upgrades, product installs). Performs rigorous testing of new code, templates, scripts, etc., to deliver high-quality end-user solutions.- Operates under deadlines and challenging workloads. Architects and delivers solution innovation for new services, improve services or to lower costs.- Provides project supervision and task oversight for system enhancements assigned to project resources. Communicates clear instructions to project team members.- Coach and mentor team members.- Ensures that current and future regulatory agency compliance standards are being adhered.- Escalates vendor issues for missed deadlines or deliverables.- Uses judgment and initiative in solving highly complex problems and developing solutions to tasks or projects which may be unique.- Performs other job-related duties as required.

Hauppauge, New York, Us

- Work with Catholic Health Services of Long Island on the Community Connect Project.- Work with AdvantageCare Physicians to complete OTX testing as well as provide Epicare Ambulatory Build support to their AMB build team.- Responsible for the design and configuration of the EHR workflow and processes.- Gather information from the clinicians, document requirements and complete testing of the build. - Review existing paper documentation and develop electronic templates and documents using EMR tools. Design and record the system implementation. Keep track of any issues or recommendations from each practice and resolving them accordingly- Ensure problem resolution for technical issues and design questions that cross application teams. Perform GAP analysis between past, current and future practices.- Understand extensviely EpicCare Ambulatory system and apply working knowledge to the business and medical needs of the facilities.- Collaboration and coordination with all application teams working within the software environment. - Coordinate Data Couriering between different levels of Epic environments

New York, Ny, Us

- Provide administrative support to the clinical team- Handle heavy telephone volume, ensuring that callers are assisted in a timely, efficient and courteous manner- Update and maintain electronic medical records- Coordinate with clinical and administrative staff- Submit letters and other necessary information to payers for pre-certification approvals

• Selected to be a member of the first group ever for the Healthcare Exploration Program• Improved skills in Excel and PowerPoint• Developed new innovations and advertising strategies to incorporate into hospital’s VIP Suites• Quantified Cost-Savings of lowering the amount of paper wasted during daily operations

Bachelor Of Science (B.S.), Health Policy And Administration, Information Science & Technology/Labor Employment Relations Minors

Education record