Client - Allianz Life Insurance Company of North America Role - System Test Analyst

Successfully implemented four mobile app modules (Giving, Saving, Insights, Group Giving)Created and tracked product KPI’s to inform product decisionsSuccessfully managed technical CS inquiries Assisted in hiring process and managed work loads of 5 developers Reported to CTOLead efforts in roadmap creation, feature requirements, and schedulingAttended daily customer success meetings as the product representative Instructed customer success team on how to respond to customers when neededKPI management Weekly scorecard reporting Marketing campaign analysis

Created/tracked first standard set of company KPIsSupported management of investor portfolios and relationsSupported finance lead when a credit union acquired SpaveProvided detailed analytics reports for management to make strategy decisionsParticipated in EOS leadership program with upper management (Quarterly travel + weekly sessions)Assisted in creation of financial projections model (Excel)Managed and was responsible for output of three internsDesigned and produced weekly customized reports for nonprofit and credit union partners Managed data exchange with our third party DAF provider

Provided live customer service to Ontario and US Club soccer administrators through Intercom software.Documented and logged system bugs through Intercom.Trained client admins through new software updates.

Provided IT support and managed cell phones for all employees. Independently managed 20+ tickets per day for 3 company locations.Programmed data sharing apps on Microsoft PowerApps.Completed on-boarding and off-boarding process for employees.Documented IT responsibilities to analyze and simplify processes.