With a robust tenure at Whirlpool Corporation, my journey has evolved from Training Analyst to Operations Manager, where I now drive organizational effectiveness and performance management. My role requires a harmonious blend of strategic planning and hands-on leadership, ensuring that our consumer services processes are continuously improved and team dynamics are strengthened for optimal performance.My MA in Human Resource Development with a concentration in Emotional Intelligence provides an expertise in leading virtual teams in a hybrid work environment. This is complemented by a Diversity and Inclusion Certificate from Cornell University. At Whirlpool, we prioritize both the operational excellence of our consumer services processes and the cultivation of a dynamic, inclusive workplace culture that fosters innovation and continuous growth.