Maxwell Nzekwe Email & Phone Number

Ilupeju, Lagos, NG

Driving operation to achieve company growth

Palo Alto, California, US

I direct and control all business operations, managing and giving strategic guidance and direction to the board to ensure that the Company achieves its financial vision, mission and long term goals.

I ensure and manage the company's growth. Bringing in revenue, social ROIs, and employee engagement.Also, using my knowledge as a scrum master to manage developers in the team.

Warsaw, Mazowieckie, PL

• Promotes the success of the company for the benefit of its members.
• Assessing an organization’s technology needs and making upgrade recommendations.
• Setting short- and long-term IT implementation goals.
• I Plan and direct new hardware and software deployments
• I Protects sensitive data, systems, and applications from external threats
• I calculate the costs of current and future IT systems and make recommendations.

• Developed and managed the deployment, monitoring, maintenance, development, upgradeand support of all IT Systems, including websites, operating systems, databases, telephones, software applications, and peripherals.
• Managed and developed IT staff, including training, evaluation, guidance, discipline resulting in increased work performance rate
• Developed standard operating procedures and best practices, including providing writtenprotocols and guidance to IT staff and to end-users.

• Define and communicate the strategic direction for the technical improvements in the team’s performance by 15%.
• Develop and manage the deployment, monitoring, maintenance, development, upgrade and support of all IT Systems, including Apps, websites, operating systems, databases, telephones, software applications, and peripherals.
• Provide a road map to ensure capacity and scalability of products increasing company revenue and reducing product failure

• Developed and managed the deployment, monitoring, maintenance, development, upgradeand support of all IT systems, including websites, operating systems, databasestelephones, software applications, and peripherals.
• Managed and developed IT staff, including training, evaluation, guidance, discipline.
• Developed standard operating procedures and best practices, including providing writtenprotocols and guidance to IT staff and end-users.
• Monitored latest technologies and adopted new technology solutions to meet business and system requirements.

Armonk, New York, NY, US

• Worked with the design team in other countries to design a standard model network to be rolled out in Africa during the LAN Zoning project for one of our strategic customers
• Assisted in the planning, designing and implementation of Enterprise Network Infrastructure e.g. LAN, WAN, Servers, data centres, call centre etc.
• Installed and upgraded all Enterprise Network, Infrastructure (LAN, WAN, Servers, data centres, call centre) in line with defined processes, policies and procedures.
• Implemented Troubleshooting and solutions for Level-3 Escalated network issues
• Championed a network resource and operation strategy that reduced the number and severity of network incidents/tickets by over 75% in 4 months across 9 countries
• Successfully delivered multiple transformation projects across language and cultural barriers in 9 West and Central African countries

Bryanston, Johannesburg, ZA

• Generated call reports using the call Management System.
• Sunray client-side Administration. -Running update both on server and client ends. -Client terminal reset from server after possible network glitch.
• Avaya Integrated Management System Administration. -Configuration of call server, File server, TFTP server for all Avaya IP phones. - Configuration of IP phones extension and properties using Avaya Site Administrator.
• Trunk troubleshooting for Zain Iganmu/ Uyo/ Abuja call centres. -Periodic checking of performance of trunks with PABX and switch carrying voice traffic.
• Database query for retrieval and analysis of CDR’s (Call Daily Records).
• Provided support and day to day operation and maintenance of Zain’s contact centre data and voice network.

• Designed and managed web site with fast traffic growth and user-centric web site UI
• Configured of Q-win and Q-monitor for all Zain shops.
• Configured the management portal for Zain Nigeria.
• Investigated incident and problem reports for the queuing system in Zain shops
• Provided maintenance releases and minor upgrades as part of the service.
• Diagnosed service incidents and problems

• Generated call reports using the call Management System.
• Sunray client-side Administration. -Running update both on server and client ends. -Client terminal reset from server after possible network glitch.
• Avaya Integrated Management System Administration. -Configuration of call server, File server, TFTP server for all Avaya IP phones. - Configuration of IP phones extension and properties using Avaya Site Administrator.
• Trunk troubleshooting for Zain Iganmu/ Uyo/ Abuja call centres. -Periodic checking of performance of trunks with PABX and switch carrying voice traffic.
• Database query for retrieval and analysis of CDR’s (Call Daily Records).
• Provided support and day to day operation and maintenance of Zain’s contact centre data and voice network.

Provided clarity for people who wanted to get into tech through sensitization on which courses to take in IT.Trained people on Oracle Database (10g) operates and how to use it.

Management

Master Of Business Administration (Mba)

Pgd, Information Technology

Bsc, Bch

Education record

Information Management