Maxwell Obiefuna Email & Phone Number

Lagos, LA, NG

Lagos State, Nigeria

Lagos, Lagos State, Nigeria

• Proactively monitored and analyzed system performance, identifying potential incidents and implementing plans to optimize network functionality.
• Collaborate with cross-functional teams to deploy solutions for complex technical issues and maintenance of RMS equipment, ensuring prompt resolution.
• Manage and reports on all weekly/monthly activities of Field Service Engineers, work with supervisors in assessing any operational issues and brainstorming possible resolutions to issues.
• Executes the operational plans and ensured team achieves specific performance metrics.
• Provide support to Field Service Engineers when on site as necessary, helping identify RMS operational issues and provide guidance on potential solutions.
• Engage with Supervisors and Manager to identify and provide work flow priorities and service options based on business priorities.

Lekki Peninsula, Lagos, Nigeria

• Mastered network monitoring system tools and detected and resolved service-impacting events with exceptional speed and accuracy.
• Monitored incident alert systems during both normal hours and after-hours periods, and open issue tickets to resolve.
• Triaged incidents and escalations, prioritizing requests based on severity and potential network operational disruptions.
• Prepared intelligence reports on root cause analysis and communicate relevant solutions to team and management.
• Engaged in training and increased troubleshooting knowledge for resolution of incidents report.
• Managed a team of fifteen (15) Field Service Engineers and improved operational efficiency.

Ikeja, Lagos, Nigeria

• Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
• Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
• Created reports detailing all aspects of inventory, including costs, deliveries and usage.
• Placed orders for new supplies based on established needs and special circumstances.
• Collaborated with procurement office to list expected deliveries.
• Maintained strong vendor connections at all stages, including arranging prices and delivery structures and managing specific shipment or paperwork concerns.

Ikeja, Lagos, Nigeria

• Devised ways to optimize inventory control procedures to reduce lead times and maximize profits.
• Ensured product stock is adequate and can cover direct demand from customers.
• Using computer software to monitor stock level and to record daily deliverables.
• Evaluated suppliers to achieve cost-effective deals and maintain trust relationships.
• Conducted daily data analysis to determine stock levels and identify potential shortages.
• Collaborated with manager and other management staff to ensure business goals are met.

Onitsha Anambra State

• Developed strategic sales plan to penetrate the market and maintain customer base leading to growth in market share.
• Achieved and exceeded monthly sales targets while growing customer base.
• Completed product presentations and attained 42% conversion rate and increase in average deals.
• Performed cost-benefit and needs analysis of customer to meet their demands.
• Resolved customer complaints and maintained business customer relationships.
• Analysed market potential, track sales and continuously improve through feedback

Port Harcourt, Rivers, Nigeria

• Developed physical education plans to promote students’ physical fitness.
• Assisted with teaching, lesson plan development and classroom management.
• Assisted with planning, coordination and implementation of special education events and field trips.
• Conducted regular training sessions on applicable safety rules and regulations to students.
• Use physical activities to promote emotional well-being and help students to develop skills.
• Graded students’ participation and performance based on the curriculum.

Bachelor In Electrical Electronics Engineering, Telecommunications Engineering

Diploma Of Education, Computer Software And Media Applications