Maxwell S. Email & Phone Number

• Started January 2019 as a Service AgentPromoted to Service Team Lead May 2020Promoted to Service Manager October 2021Licensed in 45 StatesPresident's Club 2022
• Transformed team dynamics and significantly improved service delivery metrics by introducing andmonitoring Key Performance Indicators (KPIs), achieving a consistent 92% Net Promoter Score (NPS).
• Fostered the development of potential leaders, contributing to the advancement of over ten teammembers to senior positions.
• Efficiently adopted and leveraged diverse industry-standard systems to boost operational efficiencyand customer satisfaction.
• Received the esteemed President's Club 2022 award in recognition of outstanding leadership qualitiesand managerial proficiency.

20 N Stephanie St Henderson, NV 89074

• Ranked in the top 25 out of 82 salespeople, demonstrating exceptional sales proficiency and customerengagement in a competitive environment.
• Expertly guided clients through the selection process in a showroom setting, providing insightfulrecommendations and personalized service to meet diverse needs.
• Overcame logistical challenges to streamline the delivery and pick-up process, ensuring smooth andefficient transactions for customers.
• Instrumental in coordinating successful delivery and pick-up of items, contributing to an enhancedcustomer experience and operational efficiency.
• Maintained availability for post-purchase inquiries, offering continued support and ensuring high levelsof customer satisfaction and loyalty.
• Leveraged product knowledge and sales expertise to maximize sales opportunities and achieveconsistent sales growth.

149 N Gibson Rd Ste C, Henderson, NV 89014

Small independent business

65 S Valle Verde Dr, Henderson, NV 89012

Crew training, part time, first job