Maxwell S. Email & Phone Number

Started January 2019 as a Service AgentPromoted to Service Team Lead May 2020Promoted to Service Manager October 2021Licensed in 45 StatesPresident's Club 2022• Transformed team dynamics and significantly improved service delivery metrics by introducing andmonitoring Key Performance Indicators (KPIs), achieving a consistent 92% Net Promoter Score (NPS).• Fostered the development of potential leaders, contributing to the advancement of over ten teammembers to senior positions.• Efficiently adopted and leveraged diverse industry-standard systems to boost operational efficiencyand customer satisfaction.• Received the esteemed President's Club 2022 award in recognition of outstanding leadership qualitiesand managerial proficiency.

20 N Stephanie St Henderson, Nv 89074

• Ranked in the top 25 out of 82 salespeople, demonstrating exceptional sales proficiency and customerengagement in a competitive environment.• Expertly guided clients through the selection process in a showroom setting, providing insightfulrecommendations and personalized service to meet diverse needs.• Overcame logistical challenges to streamline the delivery and pick-up process, ensuring smooth andefficient transactions for customers.• Instrumental in coordinating successful delivery and pick-up of items, contributing to an enhancedcustomer experience and operational efficiency.• Maintained availability for post-purchase inquiries, offering continued support and ensuring high levelsof customer satisfaction and loyalty.• Leveraged product knowledge and sales expertise to maximize sales opportunities and achieveconsistent sales growth.• Developed strong client relationships through attentive service, leading to repeat business and positiveword-of-mouth referrals.• Actively listened to customer needs and preferences, effectively matching them with the ideal productsfrom the consignment inventory.• Demonstrated adaptability and problem-solving skills in handling diverse customer scenarios andresolving issues promptly.• 2% return total of merchandise over 3 years

149 N Gibson Rd Ste C, Henderson, Nv 89014

Small independent business

65 S Valle Verde Dr, Henderson, Nv 89012

Crew training, part time, first job