Senior Service Desk Analyst
CurrentThe Senior Service Desk Analyst provides first and second line technical support for all calls received at and assigned to the Service Desk. Perform technical and troubleshooting for computer hardware and software, mobile devices and other technology tools and products. Responsible for the pro-active continuous improvement of operational processes and practices, as well as providing operational support to Service Desk agents and analysts working at the Service Desk.#PARENT COMPANY MERCHANTS SA