As a Program Manager at Zappos at Work, I manage key accounts, including Fortune 500 companies with significant annual spend. My focus is on driving customer success and ensuring long-term client satisfaction through tailored solutions, effective communication, and strategic collaboration across internal teams.One of my primary responsibilities includes organizing onsite shoe events for our corporate clients. These events allow me to engage directly with our clients’ employees, providing a seamless shopping experience for safety footwear and enhancing client engagement. I work closely with clients to plan and execute these events, ensuring they align with their specific needs and goals.Key achievements include: •Managing Fortune 500 accounts with substantial annual spend, delivering customized solutions that exceed client expectations. •Leading onsite shoe events, directly connecting with thousands of employees and building deeper client relationships. •Collaborating with internal teams to enhance customer experiences, resulting in an increase in retention rates. •Overseeing client onboarding, contract renewals, and ongoing support, improving overall renewal rates and satisfaction.Through strategic leadership and a customer-first approach, I focus on maintaining and expanding key relationships, ensuring every client gets the most value from Zappos at Work’s offerings.

As a Program Manager at Zappos at Work, I manage key accounts, including Fortune 500 companies with significant annual spend. My focus is on driving customer success and ensuring long-term client satisfaction through tailored solutions, effective communication, and strategic collaboration across internal teams.One of my primary responsibilities includes organizing onsite shoe events for our corporate clients. These events allow me to engage directly with our clients’ employees, providing a seamless shopping experience for safety footwear and enhancing client engagement. I work closely with clients to plan and execute these events, ensuring they align with their specific needs and goals.Key achievements include: •Managing Fortune 500 accounts with substantial annual spend, delivering customized solutions that exceed client expectations. •Leading onsite shoe events, directly connecting with thousands of employees and building deeper client relationships. •Collaborating with internal teams to enhance customer experiences, resulting in an increase in retention rates. •Overseeing client onboarding, contract renewals, and ongoing support, improving overall renewal rates and satisfaction.Through strategic leadership and a customer-first approach, I focus on maintaining and expanding key relationships, ensuring every client gets the most value from Zappos at Work’s offerings.

As a Senior Account Specialist at Enterprise Holdings, I played a pivotal role in managing key client accounts, revitalizing dormant relationships, and driving new business opportunities. In this role, I was responsible for building and maintaining strong client relationships, delivering tailored solutions to meet their transportation needs, and ensuring high levels of customer satisfaction.Key responsibilities included: •Reviving dormant accounts by engaging in proactive outreach, cold-calling, and conducting fact-finding meetings with 20-30 new prospects per week, leading to significant new client acquisitions. •Managing a portfolio of key accounts, providing ongoing support to ensure clients’ needs were met, and delivering customized solutions to drive client retention. •Training and mentoring new team members, ensuring they were equipped with ethical and efficient sales practices, helping the team achieve its overall sales targets. •Collaborating closely with sales and operational teams to streamline processes and optimize customer service experiences, resulting in improved customer satisfaction and stronger client relationships.During my time at Enterprise Holdings, I developed a solid foundation in account management, sales strategy, and client retention, successfully growing client accounts and contributing to the overall success of the team.