• Sales Pipeline Setup: Centralized sales information tracking for contracts, meeting notes, account details, and internal tasks.• Implementation Pipeline Management: Reduced project implementation time by 30% (from 80 to 47 days) by linking sales pipeline to implementation projects, enhancing team awareness of client needs, improving communication, and speeding up the development technical quotes.• Project Management: Utilized table and Gantt views for better project management and workload prioritization; developed executive views for quick project assessment.• Process Improvement: Acquired and integrated customer feedback, mentored team members, eliminated process failures, balanced team workloads, and managed bug and feature request escalations.• Risk Management: Developed RAID logs and risk analysis reports to track project risks and threats.• Financial Modeling: Created financial models to set sales targets and maximize revenue.• Strategic Planning: Led the executive strategy committee to set strategic goals, evaluate growth opportunities, conduct competitive analysis, and develop operational plans.

• Triaged, prioritized, and monitored up to 40 new projects requests per quarter, maintaining an average project life cycle of 20 days • Developed and implemented a comprehensive operation strategy for new project requests, resulting in a 15% increase in the team's adherence to project completion rates.• Conducted in-depth analysis of customer pain points throughout the customer journey and collaborated with cross-functional teams to develop solutions that reduced friction between clients and internal teams.• Successfully managed multiple go-to-market strategies for new products within a 4-week timeframe while ensuring alignment of all stakeholders • Rolled out the CRM tooling transition from HubSpot to Salesforce within the 4-month deadline which included the successful deployment of all accounts, opportunities, quotes, validations, user testing, and training. • Tracked and monitored the status and progress of revenue operation projects, providing regular updates to relevant cross-functional teams.• Presented periodic updates to management and stakeholders, highlighting the success and risks associated with continuous improvement projects and revenue operation initiatives.

• Uncovered and eliminated 3 weeks worth of duplicate steps within the implementation process • Managed and aided in the development of the company investment portfolio to align product development with financial and strategic goals for the 2023 fiscal year• Developed previously undefined process and value stream maps of internal sales, product development, and implementation services• Analyzed existing internal processes and produced executive reports that prioritized improvement projects based on customer impact, frequency, detection, and effort• Organized and drove the development of various client facing technical documentation which reduced training/onboarding strain reported by internal technical teams • Researched and assisted in the deployment of multiple technical marketing material • Supported clients through their pre-sales activities by supporting and responding timely to various RFI/ RFP’s

• Evaluated feasibility of $50 K+ projects based on budget and scheduling restraints with management team.• Prepared, submitted, and presented project budgets and schedules to CEO and directors.• Coordinated, evaluated, and acquired approval on competitive procurement processes for multiple projects.• Planned, monitored, and controlled companywide machine availability projects resulting in the company saving $31K/year.• Directed progress meetings to discuss change orders and new schedules with director’s on IT upgrades. • Organized, managed, and controlled student projects along with updating management on student project progress.• Planned, organized, and directed projects from start to finish while adhering to budget, schedule, and project restrictions.

• Determined scope, established schedule, and controlled actions in yield and process improvement projects resulting in a decrease of scraps by 50%. • Managed and determined milestones on a variety of 5S and inventory projects.• Monitored and communicated to the management team, progress and changes to projects. • Planned, organized studies, and evaluated changes made to process flow of products to improve throughput.• Directed weekly project meetings, communicated project progress, and updated all teams on schedule and milestones.• Evaluated $50K quotes and prepared budget estimates for management team.• Developed AutoCAD drawings/designs for new fabrication layout changes that were later used on infrastructure projects.

This position included:• Carried out site meetings with procurement, client, and stakeholders to generate scope.• Established budgets, schedules and milestones for infrastructure projects that were valued at over $250K.• Developed design specifications with consultants and presented plan to management.• Prepared tender and/or contractual documents, evaluated bid proposals, and presented bids to managers for approval process.• Sought approval changes from managers and issued amendments to tender documents as required. • Scheduled, organized, directed, and communicated progress on the status on major infrastructure projects. • Reviewed and interpreted architectural, mechanical, electrical, and structural designs.

This job included use of both technical skills and exceptional soft skills to create a safe and enjoyable environment for Patrons. Technical skills included field tests in order to maintain:• hardness of water in the pool • PH levels for the outdoor pools Beyond the technical skills this job involved a lot of problem solving such as resolving accessibility issues for patrons in order to create a more inclusive swimming environment.

Administering chlorine (NaCl) and other chemical compounds to the pool in order to maintain a balanced PH throughout the operational life of the pool