Senior level Business Analyst supporting Pekin’s commercial insurance business, working as an internal consultant and liaison with IT solution providers, cross functional teams, internal business partners and stakeholders to develop and document solutions that support client business and technical requirements, managing road map for implementing new and maintaining existing functionality supporting Pekin’s commercial insurance products. Responsible for implementing software and process solutions for new legacy system functionality and break-fixes and enhancements, as well as requirements gathering, analysis and documentation for enterprise commercial carrier insurance system replacement. Worked as BA on Agile team defining user stories for legacy transformation, implementation of Guidewire, and performing data analysis in support of building out the enterprise data warehouse. Duties include, requirements analysis and management, facilitation of requirements gathering sessions with various levels of stakeholders and solution teams and providers, project management and planning, identify and recommend business and IT process improvements. Major accomplishments included implementation of deluxe business owners’ commercial property insurance product on legacy systems and development of templates and practices for standardization of BA team deliverables. Technologies supported/used included Guidewire v9.0 Policy Center, Billing Center; MS SQL Server, JIRA, Visio VB.Net, Confluence.

Senior Business Analyst with Automotive Marketing division, providing requirements analysis, design specifications and supporting documentation, including business requirements, use cases, user stories; manage project product and sprint backlog for Campaign Management projects, including workflow process automation and improvement, BI/DW warehouse requirements gathering, analysis and documentation, and business to business eCommerce sites for automotive marketing program participation. Engaged in development and maintenance of all Agile project artifacts; facilitation and leading of Scrum ceremonies and story grooming sessions. Elicitation, analysis, management and documentation of business, functional and technical requirements. Requirements and test case scenario management. Construction and execution of SQL queries for data analysis for requirements and database design. Development of process flow diagrams and other artifacts in support of system conceptual design and requirements elicitation. Creation and maintenance of use case diagrams and UML artifacts, including activity and state diagrams. Technologies supported include MS SQL Server 2010, Oracle 11g, VB.NET, C#, MS Team Foundation Server.

Senior Business Analyst with McDonald’s USIT Restaurant Solutions team supporting custom data communication and data movement systems, including business process support between restaurants in the US and Canada, external applications and home office systems. Working with business owners and key stakeholders; directly responsible for requirements gathering, design elicitation and documentation of business and technical requirements, creating flow diagrams for existing restaurant data flows, identifying opportunities for improvement and documenting in to-be process flow diagrams. Provide requirements management and process support for system configuration management and maintenance processes and projects, including software deployment, upgrade and monitoring using SCCM/SCOM for in-store systems and applications. Duties include development and maintenance of use cases, creation and maintenance of use case, activity, sequence, state machine and other UML diagrams, development and maintenance of all project related SDLC artifacts, including business requirements, functional requirements documents, traceability matrices, test plans and test cases; responsible for coordination between various teams such as QA, multiple development teams, user groups to ensure adherence to business requirements; organizing and managing RAD/JAD sessions, configuration and testing activities, defect management, project design and task management and reporting. Technologies supported include MS BizTalk, SQL Server, .NET, MSMQ, UNIX and WMQ. Tools used include Clear Case, Clear Quest, MS Visio for flow diagramming, Excel and MS Office Suite for status reporting and presentations.

Senior analyst working with Tax and Accounting business units, responsible for requirements gathering, analysis and documentation; high level front and back end design and systems specifications in support of projects to migrate existing ecommerce web sites to new platform – MOSS 2007/WSS 3.0. Also responsible for process analysis, design and documentation in support of SAP conversion of existing order management systems and processes. Deliverables include development of high level requirements documentation, functional specifications, use cases business process models and UML diagrams. Duties include leading requirements gathering and JAD sessions with business owners for redesign of ecommerce shopping cart and order processing, development of technical design specifications for web parts and custom workflows for architects and developers; development of business models and documentation for existing business processes and identifying opportunities for process improvement and development of future state process models, use cases and process flows, and development, documentation and maintenance of taxonomy for marketing group. Responsible for project management support including progress reporting, task management and project performance measuring in reporting on all SDLC project phases, and issues and risk management. Methodologies used include Agile, UML 2.0; tools/technologies used include Microsoft SharePoint Suite, BizTalk, Commerce Server, Oracle, SQL Server; MS Visio for process flow diagramming and process modeling; Excel for issues and risk management tracking and reporting and traceability matrices for requirements.

Business process design and improvement for Engineering and asset tracking activities. SOX control monitoring and testing; requirements gathering, documentation, project management.

Project Manager responsible for full SDLC activities and deliverables, project and implementation planning for the pilot implementation of warehouse slotting optimization slogistical software to improve warehouse pick performance and increase labor management efficiency at USF distribution centers in CA and SC. Duties include project scope definition and management; requirements gathering, analysis and documentation; workflow analysis, project coordination and management; coordination and leading of business rule and technical design sessions with business sponsors and technical teams; development of project plans using MS Project.

Business process improvement, process flow analysis, modeling and diagramming. Duties include conducting staff interviews for identification of opportunities for process improvement and automation, development and documentation of system requirements for the various functional groups within DHS, working with application development teams in incorporating functional and data management requirements into DHS systems, planning and management, and serving as technology advisor to the various DHS program divisions. Developed and maintained business process modeling notation (BPMN) standards for flow charting, developed and maintained flow diagrams, using Visio, of all identified processes, created and maintained use cases, requirements and design documentation. Also organized and led JAD sessions for process improvement and optimization.

Requirements gathering, analysis, design and documentation of business processes and software requirements for upgrades for the bank’s investment and asset management systems, including asset allocation and trading systems and applications. Conduct departmental staff interviews for requirements gathering and process flow documentation, development of SDLC deliverables - scope, high-level business requirements, process flow diagrams for process improvement, use cases, low-level requirements and test plan documentation; management of SDLC processes, including configuration, change, release and implementation management processes; creation of UML diagrams, using Visio for development of workflow, storyboards and process modeling; requirements management – including scope and traceability, project planning and methodology and implementation and enforcement of RUP best practices and quality assurance. Also responsible for test plan development, management of UAT phase.

Requirements analysis, business process design/improvement, high level solution designer for EKI client Chicago Dept. of Public Health.