Max Barton Email & Phone Number

Birmingham, Al, Us

Birmingham, Alabama, Us

Birmingham, Al, Us

Establish and maintain regular written and in-person communication with executives, department heads, and end users Direct the desktop architecture and desktop support teams who design, test and implement new technologies Analyze existing operations and make recommendations for the improvement and growth of all aspects of infrastructure and IT systems Manage staffing, including recruitment, supervision, development, evaluation and disciplinary actionsManage budget segment and team work related issuesManage the technical support staff, including the helpdesk

Birmingham, Al, Us

Directed and administrated a contingent of infrastructure technicians, administrators, engineers, analysts, and supervisorsConducted performance reviews and corrective actionsResponsible for the Data CenterManaged deployment, monitoring, maintenance, development, upgrade, and support of infrastructure systems, including networks, data centers, servers, operating systems, SANs, and associated hardwareManaged maintenance schedules for infrastructure equipment

Birmingham, Al, Us

Responsible for the IT support staff including the HelpdeskNegotiated with vendors, outsources, and contractors to secure infrastructure-specific products and services Approved purchase of equipment and supplies Handled personnel issues promptly and impartially Practiced IT asset management, including maintenance of component inventory and related documentation

Cedar Rapids, Iowa, Us

Documented and managed application development issues to resolutionDirected the development of the support plan to align support with Information Technology and business initiativesEnsured availability goals were met, and that software updates were processed accurately and timelyAnalyzed complex technology scenarios, and acted as a liaison between multiple parties to ensure implementation and operational excellence

Cedar Rapids, Iowa, Us

Administered 100% of the requests, incidents, and problems. Managed and coordinated urgent and complicated support issues. Developed and matured phone/ticket escalation processes to ensure free flowing escalation and information within the organization. Provided call metrics to ensure efficient operationsTrained, coached, and mentored Helpdesk Specialists (Level III) including career development.Drove support ticket deep dive and develop strategies for improvement. Work to make Helpdesk the single source of truth and service delivery channel for IT.

Cedar Rapids, Iowa, Us

Developed skills assessments and managed personal development plans as it related to career developmentSupervised staff activities. Built, or obtained from other sources, training material for support staffImplemented solutions consistent with the strategic directionRecruited, hired and developed team members for the groupGathered, tested and implemented business requirements for Company projects

Cedar Rapids, Iowa, Us

Worked with stakeholders to define business and systems requirements for new technology implementations Managed customer and expectations; facilitating, planning and meetings; translated customer expectations for staff and peersEncouraged innovation and focused resources to ensure successful delivery of desired resultsOptimized the utilization of resources by applying appropriate concepts, technologies and workflows

Cedar Rapids, Iowa, Us

Assisted the networking group in installing, and configuring, computers, handhelds, and related equipment per standardized processesAnswered, evaluated, and prioritized incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer related technologiesDetermined whether problem is caused by hardware such as modems, printers, cables, or telephonesHandled problem recognition, research, isolation, resolution, and follow-up for routine user problems, referring more complex problems to supervisor or technical staff

Bessemer, Al, Us

Evaluated end user needs and recommended appropriate equipment and software configurationsIn collaboration with the rest of the IT Department and senior management, assessed, implemented, and monitored IT systems policies and controls to ensure data accuracy, security, and legal and regulatory complianceAssisted as required in the implementation, installation, configuration, operation and repair of information systems for the organization, primarily PCs, printers, and peripheralsEscalated technical support issues that cannot be resolved by the Technicians to the appropriate Systems Analyst

Bessemer, Al, Us

Assembled and installed PC hardware, investigates and resolved routine hardware and communications problemsConducted setup of PC computers, including peripheral devices, laptops and smart phones.Served existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests, and resolving problemsHelped the networking group troubleshoot issues with internet connectivity for local and remote locations