Maxwell Defilippis Email & Phone Number

Boston, Ma, Us

Boston, Massachusetts, United States

Using CDK, Docker, and AWS services to build out Infrastructure as Code (IaC) with a firm focus on ensuring everything is Auto-Scalable to ensure High Availability (HA).

Greater Boston Area

Greater Boston Area

Greater Boston Area

• Provide end user technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.• Respond to queries either in person, over the phone, and email.• Assist with on-boarding and training of new employees.• Maintain daily performance of computer systems.• Utilize and maintain the helpdesk tracking software, including ticket resolution and customer follow-up.• Install, modify, and repair computer hardware and software applications.• Managing equipment, including tracking purchases and requisitions• Assist in resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.• Perform root cause analysis and develop strategies for problem remediation.• Document internal procedures

• Helped manage and coordinate the efficient pick up and recycling of both confidential and non-confidential documents all across the University of North Texas campus.

• Worked at help desk assisting with computer issues and tracking of computer equipment.• Assisted in the filing and transferring of important books and graduate documents throughout the campus. Along with assisting patrons daily.