Agency consultant for the Customer Marketing dept. @ TracFone Wireless, now a part of Verizon Wireless.· Handles all projects for 9 brands related to the administration of the budget ($20mm), billing, contracts, and reporting/analytics.· Performs marketing services contract renewals. Including defining needs, creation, and processing of marketing contracts: SOWs, Exhibits, Service Orders, VSAs, MSAs, etc.· Creates custom actionable analytics reports for primary customer marketing channels (SMS, Email, Direct Mail, APP) using Excel, Google Analytics, ThoughtSpot, & Google Data Studio.· Contractor onboarding.

· Project management of 15-20 concurrent CRM, BPM, CX, RPA and B2B/B2B2C-based reports (MQs & Waves) with major research firms, Gartner and Forrester. Also experienced in working on small-scope projects for 6 other research firms.· Guided business teams in meetings determining technical necessities for each project.· Translated business requirements into technical execution requirements.· Scoped-out projects and objectives in an agile environment, adapting as needed until project lifecycles have met an end.· Facilitated QA sessions with SMEs to rectify technical issues or find alternative routes to ensure platform stability.· Supported the company in all aspects of the AR report lifecycle: Weekly Action Items Cultivation, Reports Kick-Off, Customer References, Strategic Advisory Service (SAS) days, Requests for Information (RFI), Customer Surveys, Executive/Vendor Briefings, Analyst Enquiries, Products Demonstrations, Subject Matter Expert placement, Fact Checks, Events, Internal Sales FAQs, Internal Custom Tailored Project Reports/Graphics/Timelines/Gantt Charts/PPTs, Publication and Go-To-Market phases.2019:Gartner Intelligent Business Process Management Suites MQ: #1 LeaderForrester Real-Time Interaction Management Wave: #1 Leader2018:Forrester Digital Decisioning Platforms New Wave: Leader, #1 Leader in Current OfferingGartner CRM Customer Engagement Center CC: #1 Aggregate LeaderGartner Intelligent Business Process Management Suites CC: #1 Aggregate LeaderOVUM Customer Engagement Platform Decision Matrix: #1 LeaderGartner CRM Customer Engagement Center MQ: LeaderForrester Cloud-Based Dynamic Case Management Wave: Leader2017:Forrester Digital Process Automation Wave: #1 Leaderwww.pega.com/insights/analyst-reports

· Maintained the day-to-day operations for two of their subsidiaries, Charlestown Self Storage & Charlestown Rehearsal Studios. Both are offices of State Financial Services, a property management company.· Boosted collective tenant occupancy to 98%.· Established mutually beneficial relationships with other music studios andself-storage facilities.· Formed a marketing program in conjunction with Charlestown High School.

· Managed all aspects of trade shows from logistics to follow through as the sole company trade show project manager, often with joint efforts of other medical device companies.· Conference analysis: Identifying attending key decision makers/buyers, evaluate industry events for attendance, company booth & presentation, partner/competitor booth positioning, outcome analysis—determine if re-registry of event is fruitful, analysis of competitors and demographic of core attendee groups. · Conference logistics: Union laborers, contracting, engineer coordination, air/ground freight, and costs/budgeting.· Prepared reports in NetSuite CRM+ as an administrator, creating actionable sales data.· Prepared on-site equipment and support for sales demonstrations to high-level clients in a mock operating room setting.· Developed and implemented a new system for marketing inventory storage and processing.· Created written content and worked with design firms to develop a more modern image for the company website.· Monitored and fostered marketing campaigns, including creating unique Call’s-to-Action aimed at generating prospective customer interests.· Researched health organizations to find those in charge of purchasing or requisition. Created a profile of these decision makers for sales team members, creating actionable content.· Used Google Analytics to identify and place content on high traffic website areas.

· Managed and developed ongoing startup website content integrity throughthe collaboration of medical professionals and a core project team.· Consistently met milestones and deliverables in a lean/agile environment.· Successfully forged a business relationship between NeedyMeds and the nation’s 2nd largest corporate healthcare system (HCA) of 160+ hospitals in which NeedyMeds resources and drug discount cards were incorporated into their after-care plan.· Managed webinar program and training sessions for clients, including - patients, advocates, healthcare professionals, and organizational partners allowing them to better serve themselves, their patients, and/or their clients· Created new partnerships by fostering leads and reached out to potential webinar recipients

· Educational database accounts and sales for K-8 schools in MA, VT, CT, NH, NJ, DE, NY, ME, RI, PA, and Canada.

· Managing 10+ subcontractor teams for flooring projects in the Greater Boston area.