Max Kohn Email & Phone Number

San Francisco, California, US

- Leading a Global team of Solution Engineers focused on bringing to market emerging product solutions at Salesforce- Scaling start-up acquisitions by Salesforce through the Emerging Business Operating Unit to find Product Market fit, growth initiatives, and ways to scale inside the Salesforce Ecosystem- Working across a Global team, we strive to create.

San Francisco, California, US

- Manage a Global team of Solutions Engineering experts focused on delivering enhanced Productivity for Sales Reps, Service Agents, and much more- Bringing to market the first outcomes-based enablement tool powered by Salesforce to drive performance KPIs - Managing change through the unexpected and ensuring a safe, welcoming, and fulfilling place to work.

San Francisco, California, US

- Act as the go-to technical resource to support, enable, and onboard the global team of myTrailhead Account Executives and Solution Engineers- Assist with new customer acquisition and educate existing customers on the latest product offerings- Support global Core Solution Engineers on demo environment setup and best practices- Work with customers, CSMs.

San Francisco, California, US

- Act as the go-to technical resource to support the global team of myTrailhead Account Executives- Assist with new customer acquisition and educate existing customers on the latest product offerings- Support global Core Solution Engineers on demo environment setup and best practices - Work with customers, CSMs and sales teams to ensure customer readiness.

San Francisco, California, US

• Develop and manage the strategy and implementation of a Digital Adoption Platform at WalkMe.
• Utilizing automation and UX principles, I work to streamline corporate onboarding and daily operations across all company departments, with in-product, real time training.
• Through evaluating internal needs by business value priority, I have helped to reduce internal training time by 30%, customer support costs by 40%, and increased employee productivity in key areas of inefficiency.
• Ensure success of Digital Adoption industry by working closely with customers and prospects to evaluate needs, challenges, and showcase successes of Digital Adoption within WalkMe
• Operationalize the Digital Adoption Platform at WalkMe and build the infrastructure for Customer Success in rolling out similar programs

San Francisco, California, US

• Establish a strategic advisor relationship with clients, from the post-sale handoff through the life of their partnership with WalkMe including onboarding, showcasing value/ROI, and ensuring renewal.
• Design, purpose, and implement UX/UI enhancements on both internal and customer-facing websites.
• Demonstrate and articulate ROI of WalkMe based on specific client goals and KPIs, providing both a qualitative and quantitative-based understating of how improvements are making an impact.
• Actively seek, design, and share latest best practices and product enhancements with clients to ensure their solutions are iteratively and continuously improving.
• Monitor customer utilization trends and feedback and provide recommendations based on this to the WalkMe product team, following up on key items to ensure enhancements meet client expectations.
• Identify risk and create actionable and trackable success plans to reduce risk for churn and ensure customers stay on track.

San Francisco, California, US

• Assist in pre-sales activities including technical validation and scoping/estimation
• Gather business/technical requirements through interview and analysis
• Work with numerous Fortune 500 companies to create validation and guidance systems for websites internal to the business, or external, to their end users
• Write CSS to redesign on-page elements to customer standard based upon design documentation from Graphics Designers in Fortune 500 companies
• Collaborate cross-functionally with the Support, QA, Customer Success, Sales, Design, and Business Intelligence teams to deliver ROI and business objective focused results for our clients
• Consult on best practices in UI/UX design for online engagement, upselling, and compliance

San Jose, CA, US

• Responsible for conducting stakeholder discussions as well as reviewing, synthesizing, and compiling data on a weekly and biweekly basis for cross functional projects and programs
• Actively seek out new opportunities for transformational cross-functional stakeholder alignment for project and program visibility and for advancement of the University Program as well as my immediate team
• Develop and execute a rotational program for future new hires to gain a broader business skill set
• Align areas of Cisco’s business to create global solutions for internal business problems
• Perform Error Analysis on a B2B system of automated orders using SQL and Excel to gain insight into and systematically resolve errors using Six Sigma methodology

Asheville, North Carolina, US

• Served as the main ENO campus contact
• Communicated with UNC’s Outdoor Recreation Group to implement “hammocks in” program
• Developed and implemented events on campus to market products
• Worked with ENO executives to innovate methods on campus to ensure product visibility and distribution

Vernon Hills, IL, US

• Worked with IT leaders across the University. Also worked with Executives in HP, Adobe, and other leading technology companies.
• Responsible for bridging relationships between university departments through personal introductions, sit-down meetings, and follow-ups with key customers on campus
• Used cold calling and drop-ins to reach new contacts
• Actively sought out customer service opportunities to fix service problems that may have occurred in the past with CDW
• Assisted in the raising of “UNC Higher Education sales” to #2 in the nation

Cupertino, California, US

• Served as the singular campus spokesperson for Apple Computer
• Utilized knowledge of multimedia applications to create video presentations that were shown to new Campus Reps
• Maintained constant communication with academic departments, customers, employees, and managers as well as with students and on campus organizations
• Delivered presentations in a variety of campus venues; consistently interacted with students, faculty, and staff of various departments and backgrounds to evaluate and report on the best products and services

Cedar Rapids, IA, US

• Raised over $400,000 through Solicitation of Alumni donors

Bachelor Of Arts (B.A.), Economics / Management And Society

Certificate Of Full-Stack Web Development, Computer Software Engineering

Education record