Max Kohn Email & Phone Number

San Francisco, California, Us

- Leading a Global team of Solution Engineers focused on bringing to market emerging product solutions at Salesforce- Scaling start-up acquisitions by Salesforce through the Emerging Business Operating Unit to find Product Market fit, growth initiatives, and ways to scale inside the Salesforce Ecosystem- Working across a Global team, we strive to create and optimize localized market strategies to accelerate revenue growth and product stickiness across industries and all market segments- We specialize in Product augmentation, industry specialization, Integrations to extend functionality, Roadmap prioritization, uncovering and activating new revenue streams through product viability testing, business value, video creation and editing, as well as anything needed to drive the GTM motions of the business

San Francisco, California, Us

- Manage a Global team of Solutions Engineering experts focused on delivering enhanced Productivity for Sales Reps, Service Agents, and much more- Bringing to market the first outcomes-based enablement tool powered by Salesforce to drive performance KPIs - Managing change through the unexpected and ensuring a safe, welcoming, and fulfilling place to work for all regardless of background, gender, race, ethnicity, religion, and more

San Francisco, California, Us

- Act as the go-to technical resource to support, enable, and onboard the global team of myTrailhead Account Executives and Solution Engineers- Assist with new customer acquisition and educate existing customers on the latest product offerings- Support global Core Solution Engineers on demo environment setup and best practices- Work with customers, CSMs and sales teams to ensure customer readiness from a technical perspective- Assist customers with the understanding of value and capabilities of the product pre and post-sale- Act as the liaison to the product engineer team for security reviews and roadmap updates- Ensure Solution Engineering Team Alignment and coverage across Global Accounts and Account Executives- Provide coverage and escalation support for Global Team of Solution Engineers- Responsible for creation and delivery of Onboarding materials to ensure timely and effective Go-Live

San Francisco, California, Us

- Act as the go-to technical resource to support the global team of myTrailhead Account Executives- Assist with new customer acquisition and educate existing customers on the latest product offerings- Support global Core Solution Engineers on demo environment setup and best practices - Work with customers, CSMs and sales teams to ensure customer readiness from a technical perspective- Assist customers with the understanding of value and capabilities of the product pre and post-sale- Act as the liaison to the product engineer team for security reviews and roadmap updates

San Francisco, California, Us

• Develop and manage the strategy and implementation of a Digital Adoption Platform at WalkMe. • Utilizing automation and UX principles, I work to streamline corporate onboarding and daily operations across all company departments, with in-product, real time training. • Through evaluating internal needs by business value priority, I have helped to reduce internal training time by 30%, customer support costs by 40%, and increased employee productivity in key areas of inefficiency.• Ensure success of Digital Adoption industry by working closely with customers and prospects to evaluate needs, challenges, and showcase successes of Digital Adoption within WalkMe• Operationalize the Digital Adoption Platform at WalkMe and build the infrastructure for Customer Success in rolling out similar programs

San Francisco, California, Us

• Establish a strategic advisor relationship with clients, from the post-sale handoff through the life of their partnership with WalkMe including onboarding, showcasing value/ROI, and ensuring renewal.• Design, purpose, and implement UX/UI enhancements on both internal and customer-facing websites.• Demonstrate and articulate ROI of WalkMe based on specific client goals and KPIs, providing both a qualitative and quantitative-based understating of how improvements are making an impact.• Actively seek, design, and share latest best practices and product enhancements with clients to ensure their solutions are iteratively and continuously improving.• Monitor customer utilization trends and feedback and provide recommendations based on this to the WalkMe product team, following up on key items to ensure enhancements meet client expectations.• Identify risk and create actionable and trackable success plans to reduce risk for churn and ensure customers stay on track.

San Francisco, California, Us

• Assist in pre-sales activities including technical validation and scoping/estimation• Gather business/technical requirements through interview and analysis• Work with numerous Fortune 500 companies to create validation and guidance systems for websites internal to the business, or external, to their end users• Write CSS to redesign on-page elements to customer standard based upon design documentation from Graphics Designers in Fortune 500 companies• Collaborate cross-functionally with the Support, QA, Customer Success, Sales, Design, and Business Intelligence teams to deliver ROI and business objective focused results for our clients• Consult on best practices in UI/UX design for online engagement, upselling, and compliance

San Jose, Ca, Us

• Responsible for conducting stakeholder discussions as well as reviewing, synthesizing, and compiling data on a weekly and biweekly basis for cross functional projects and programs• Actively seek out new opportunities for transformational cross-functional stakeholder alignment for project and program visibility and for advancement of the University Program as well as my immediate team• Develop and execute a rotational program for future new hires to gain a broader business skill set• Align areas of Cisco’s business to create global solutions for internal business problems• Perform Error Analysis on a B2B system of automated orders using SQL and Excel to gain insight into and systematically resolve errors using Six Sigma methodology

Asheville, North Carolina, Us

• Served as the main ENO campus contact• Communicated with UNC’s Outdoor Recreation Group to implement “hammocks in” program• Developed and implemented events on campus to market products• Worked with ENO executives to innovate methods on campus to ensure product visibility and distribution

Vernon Hills, Il, Us

• Worked with IT leaders across the University. Also worked with Executives in HP, Adobe, and other leading technology companies.• Responsible for bridging relationships between university departments through personal introductions, sit-down meetings, and follow-ups with key customers on campus• Used cold calling and drop-ins to reach new contacts• Actively sought out customer service opportunities to fix service problems that may have occurred in the past with CDW• Assisted in the raising of “UNC Higher Education sales” to #2 in the nation

Cupertino, California, Us

• Served as the singular campus spokesperson for Apple Computer• Utilized knowledge of multimedia applications to create video presentations that were shown to new Campus Reps• Maintained constant communication with academic departments, customers, employees, and managers as well as with students and on campus organizations• Delivered presentations in a variety of campus venues; consistently interacted with students, faculty, and staff of various departments and backgrounds to evaluate and report on the best products and services

Cedar Rapids, Ia, Us

• Raised over $400,000 through Solicitation of Alumni donors

Bachelor Of Arts (B.A.), Economics / Management And Society

Certificate Of Full-Stack Web Development, Computer Software Engineering

Education record