As a dedicated Product Owner, my role centers around the dynamic intersection of Data and Operations. I specialize in orchestrating the seamless migration of data to the cloud, crafting operational reporting solutions, and mapping out robust data architectures. In my capacity, I translate business requirements into actionable product strategies, ensuring the delivery of high-impact data solutions. My commitment to optimizing operational efficiency is driven by a strategic mindset and hands-on experience.

As a Senior Product Owner at Rocket Mortgage, I played a pivotal role in enhancing and optimizing the mortgage loan qualification and prioritization process. My responsibilities encompassed both front-end and back-end cloud-based services, which were instrumental in managing a substantial pipeline of tens of thousands of mortgage loans.Key Achievements and Responsibilities:Product Ownership: Spearheaded the ownership and management of a critical service designed to qualify and prioritize an extensive pipeline of mortgage loans. This service formed the backbone of efficient loan allocation.Scoring System Development: Led the development of a sophisticated scoring system, incorporating various loan attributes, to objectively assess the potential of each loan. This scoring mechanism facilitated more informed decision-making.Loan Allocation: Devised a system to allocate loans to operations team members based on their skill sets and the real-time priority status of each loan. This dynamic allocation ensured optimal resource utilization.Cross-functional Collaboration: Collaborated extensively with cross-functional teams, including software engineers, architects, and stakeholders, to define the product vision and features. This collaboration streamlined development processes.Cloud-Based Services: Utilized cloud-based services to create scalable and agile solutions, enabling efficient handling of large volumes of mortgage loans.Process Optimization: Actively contributed to process optimization by aligning strategic objectives with market demands and customer needs. This led to the successful launch of innovative and high-impact products.Data-Driven Decision-Making: Leveraged data analytics and insights to inform product development decisions, enhancing the overall efficiency and effectiveness of the loan qualification and prioritization service.

During my tenure as a Product Owner at Quicken Loans, I held a pivotal role in the company's core loan origination system. My primary responsibility revolved around the ownership of prioritization and allocation business logic within this system. Operating within a Scaled Agile framework, I managed the work intake and prioritization process for four development teams, ensuring that we delivered high-quality software on time.Key Achievements and Responsibilities:Backlog Enhancement: One of my notable accomplishments was increasing the feature readiness of the backlog by an impressive 500%. To achieve this, I meticulously defined benefit hypotheses, acceptance criteria, and technical requirements. This translated business needs into actionable features, which significantly expedited development.Strategic Roadmaps: I collaborated closely with Product Management to craft multiple strategic product roadmaps. This effort resulted in streamlining our backlog by reducing unnecessary features and user stories by over 25%, allowing us to focus on delivering high-value functionality.Development Lifecycle Improvement: My continuous efforts in working with four development teams bore fruit in the form of a 20% increase in the number of features delivered on time during each quarterly release. This improvement not only ensured timely delivery but also enhanced the overall development lifecycle.Metrics Implementation: I championed an initiative aimed at establishing baseline and success metrics for completed features. This initiative had a significant impact, as we were able to measure the impact of our features in relation to company Objectives and Key Results (OKRs). As a result, we increased our feature metric coverage to 90%, up from 50% before the rollout.

In my capacity as a Business Analyst at Quicken Loans, I served as the Lead Business Analyst, overseeing Quicken Loans' core loan origination system. As part of a 10-person development team comprising Business Analysts, Software Engineers, and Quality Engineers, my role was pivotal in facilitating efficient and value-driven software solutions.Key Achievements and Responsibilities:Enhanced Efficiency: I spearheaded an initiative that significantly reduced initial call turn times for suspended loans from a lengthy three days to a mere four hours. This dramatic improvement resulted in a 15% reduction in the initial fallout rate, equivalent to approximately $1.4 billion in loan volume annually.Streamlined Workflows: To further streamline operations, I executed several business process overhauls that led to a reduction of over 50% in excess code. This optimization contributed to a tangible reduction in the average client's "time in process" from loan application to closing by more than five calendar days.Workload Reduction: My efforts extended to eliminating over 5,000 unique work items from our core loan origination system. This proactive approach prevented more than 3.5 million unnecessary instances of these work items, reducing the burden on team members and enhancing overall efficiency.Process Mapping: Leveraging BPMN tools such as Visio and Signavio, I meticulously mapped out and archived the entire Title, Closing, and Disbursement processes. This documentation proved invaluable in ensuring process clarity and adherence.In my role as a Business Analyst, I was dedicated to forging strong relationships with business stakeholders, identifying pain points, and delivering solutions that added value. My expertise in gathering, refining, and owning requirements, along with my commitment to enhancing efficiency and reducing operational complexities, has been instrumental in contributing to the success of Quicken Loans' core loan origination system.

As a Quality Assurance Analyst at Quicken Loans, I played a pivotal role in the home-buying and refinancing process by conducting meticulous pre-initial underwrites on over 100 client applications daily. This critical function ensured that client income, collateral, assets, and credit aligned seamlessly with product guidelines, acting as the initial quality checkpoint in the loan origination process.Key Contributions and Responsibilities:In-Depth Industry Expertise: During my tenure, I developed a profound understanding of the end-to-end mortgage process and gained comprehensive knowledge of the core components of the financial services industry. This expertise was instrumental in ensuring the accuracy and compliance of client applications.Mentorship: I took on the role of a mentor for incoming analysts, providing guidance and sharing insights. This mentorship program resulted in a remarkable improvement, with the average analyst's production rate increasing by over 15% across all loan channels and products.Exemplary Performance: I consistently achieved the highest production tier, showcasing my commitment to excellence and efficiency in handling client applications. Additionally, I maintained an exceptional accuracy rating of 99.9%, highlighting my dedication to precision in the quality assurance process.Problem-Solving: My role frequently involved addressing questions related to complex guidelines and handling loan-level exceptions. My ability to navigate these challenges with expertise contributed to the seamless flow of applications through the underwriting process.In my capacity as a Quality Assurance Analyst, I ensured that each client application adhered to stringent product guidelines, setting the stage for a successful underwriting process. My dedication to continuous improvement, mentorship, and maintaining the highest standards of accuracy made a substantial impact on Quicken Loans' operational efficiency and client satisfaction.

Published author of equity research and analysis on publicly traded companies (see publications for links):Ryanair: Poised To Capture Market ShareBrexit Causing Concern For Ryanair: In Or Out? Ryanair Is ReadyTowne Bank: Banking On Growth And StrategyGrupo Aeroportuario del Centro Norte: Mexican Airport Ready For Takeoff!

• Led a project that collected and analyzed realtor to banker connections, improving connection rate by ~20%.• Collaborated with experienced mortgage bankers to improve daily operations, while learning the full scope of loan origination.