Maxwell R. Smith Email & Phone Number

Georgia, United States

Savannah, Ga, Us

• Reviews current system security measures and recommends & implement enhancements based on Title Ill activity• Conducts regular system tests and ensures continuous monitoring of network security• Develops project timelines for ongoing system upgrades• Ensures all personnel have access to the TI system limited by need and role• Establishes disaster recovery procedures and conducting breach of security drills• Promptly responds to all security incidents and providing thorough post-event analyses• Assists with establishing and maintaining a security awareness program to achieve asecurity conscious campus communityArranges continuing education to University personnel and guests to ensure security policies are adhered to at all timesAssist in developing and recommending policies & procedures necessary to protect the university information resources• Participate in mitigating security vulnerabilities and information security risks assessment and management• Serves on the Incident Response Team• Assist with university website updates and security patches• May be required to perform job related duties other than those specifically delineated inthis position

Gainesville, Georgia, Us

Assist with Pre-sales quoting, takeoff, and rough designPerform system designs including Bill of Materials, sourcing, single line drawings/connection diagrams Provide onsite installation of network components and configurationAssist with as-built drawings and completion documentsConfigure and install various network devices and servicesDesigned new office wireless network using Tellabs GPoN systems and security camera systemDesigned wireless network using Cisco 3800 for The Hall at AshfordDesigned and installed network system using Tellabs GPon systems at Camp Twin Lakes

Valdosta, Ga, Us

• Provides network services support for the main VSU data network and the campuswired and wireless network.• Install, maintain and troubleshoot routers, Cisco/HP/Juniper switches, wireless access points and other devices that comprise the VSU data network. • Perform special projects with or without vendors and assist areas of the campus with networkplanning and resourcing. • Address and correct end user problems connecting to the campus wired and wireless network.• Manages Cisco FirePower and Paloalto Networks.• Systems Administrator: Manages 20+ Windows Servers and 10+ Linux Servers• Perform five server migrations from Windows 2008 R2 to Windows 2019

Blue Bell, Pennsylvania, Us

• Provides technical support of hardware, systems, subsystems and or applications. • Assists with navigating around application menus, may be required to remote into customer’s computer. • Troubleshoot network connectivity issues, working with remote employees on a corporate network. • Develops and sustains a productive customer relationship, making the customer and their needs a primary focus. • Collect data pertaining to customer needs to better assist them with their system issues. • Communicate with customers to ensure their Active Directory Accounts, VMware, Mobile Devices,• Computers, and various other system accounts are working properly. • Utilizes technical tools such as, SCCM (System Center Configuration Manager) and skype for remote sessions used for troubleshooting. • Also worked with Microsoft Azure, Service Now ticketing system, AirWatch, SAP (Systems, Applications and Products), Entrust (Identity Protection). • Escalates complex problems to the Remote Support Engineering staff or Field Engineering when appropriate.• IT Technical Analyst working for Unisys, responsible for troubleshooting hardware, mobile, systems, subsystems, and or applications for high profile and VIP clients around the world on a daily basis• Deliver technical assistance to clients via telephone, email and chat for over 3000 end-users • Perform mobile device management; administer guest Wi-Fi accounts, mange RSA tokens and VPN connections• Manage and resolves issues in multiple ticket queues including specialized queues such as office apps, iPhone, file restores, special permissions, and email accounts• Manage user accounts, computers and printers in Active Directory• 99% client satisfaction rating by delivering superior customer relationship services• Communicate technical information to clients effectively, taking into account the audience and nature of the information• Analyze information and evaluate results to choose the best solution and solve problems

• Facilitated the setup of six computers labs within the Georgia Cyber Center• Responsible for the Win 10 Baseline imaging and installation of 180+ computers • Performed activation of Win 10 Enterprise Licenses and installation of all security updates • Manually installed NETPLWIS, LanSchool, and DeepFreeze on all 180+ systems

Augusta, Georgia, Us

• Hand selected for this position by the Information Technology Department Head of Augusta Technical College • Performs troubleshooting, maintenance and repairs on over 150 end devices, Cisco routers and switches within the five CIST labs

Augusta, Georgia, Us

• Provide Tier 1 support for over 500 users of the center per academic semester • Perform basic data analysis and generate reports, maintain four Asus laptop computers, one HP printer and Samsung Smart TV in the Military Service Center• Conducts other clerical, office duties as required

• Independently set up a 15 system training lab to facilitate the students, faculty and staff of the Collins Head Start program• Installed Cat V to support reconfiguration of office into a Lab• Sorted wires, removed hard drives and CD drives from legacy equipment for recycling • Unpacked and staged 15 desk and 15 computer systems for configuration• Installed Windows OS and performed all security updates on systems

Education record

Associate'S Degree, Cybersecurity

Associate'S Degree, Networking Specialist