- Provided quality care and support to children in need of respite services- Managed challenging behaviors with patience and empathy to create a safe environment - Worked collaboratively with case managers and support teams to coordinate care plans- Engaged children in enriching activities to promote social, emotional, and cognitive development

- Supervised door staff, ensuring adherence to safety protocols and guest satisfaction- Managed guest list and controlled access to venue during peak hours- Resolved conflicts with patrons and maintained a high level of professionalism- Trained new staff in customer service skills and standard operating procedures

After joining Apex Self Storage in 2017 as an Assistant Manager in Cheadle i was offered the opportunity in July 2021 to become the companies Training Coordinator which included the following:- Managed training schedules, materials, and evaluations for multiple departments within the company- Implemented a new online training platform, increasing training accessibility and participation - Training all new staff within the company (Site Managers, Assistant Managers etc.)- Keeping up to date on all staff courses e.g. First Aid, Fire Marshall and Fork Lift training and if expired ten to book external training provider- Over seeing of staff development and planning any training needed if required- Visiting all sites on a monthly basis to make sure the staff at each site are following company procedures correctly- Training staff with new procedures introduced from the General Manager

- Successfully managed inventory and monitored sales performance to meet budget goals- Collaborated with management team to develop and implement marketing and promotional strategies- Implemented new scheduling systems, resulting in improved staff efficiency and customer satisfaction- Lead and manage a site within Manchester to ensure streamlined flow of daily operations- Sales related activities, such as customer relationship management, inbound/outbound calling, and debt chasing- Administer debt by devising effective payment plans for customers to facilitate the delivery of debt- Supervise general maintenance functions to assure site cleanliness and a pleasant experience for all customers- Formulate a plan to dispose unreceived units and sold to accumulate back any remaining debt- Utilized social media and leafleting for marketing and promoted brand to increase awareness across the community- Sold packaging, handled license agreements, oversaw administration and general accounting functions to ensure realization of set objectives

- Provided exceptional customer service and built rapport with regulars and new customers- Managed bar inventory, restocked supplies, and maintained a clean and organized workplace- Adapted to high-pressure environments and efficiently handled a fast-paced bar crowd

- Implemented access control measures to safeguard assets and maintain a secure environment - Working on many events, festivals and concerts over the UK- Supervised one of the main stages at Creamfields festival in 2017

- Oversaw equipment setup and testing to ensure optimal performance- Collaborated with cross-functional teams to meet project deadlines and client specifications - Trained clients on system operation and provided ongoing technical support- Planned and executed installation projects for clients across various events

- Organized and led weekly multi-sport clinics for children ages 5-10- Communicated effectively with parents regarding schedules and program updates- Fostered a positive and inclusive environment to promote teamwork and sportsmanship- Managed equipment and ensured safety protocols were followed during practice sessions