Scott Maxwell Email & Phone Number

Los Angeles, CA, US

Oakland, California, US

Manage a portfolio of 26 Labor Union accounts and representing a $200M annual book of business. Consult with multiple representatives per account regarding changes to health and pension plans. Partner with an account team and underwriting to develop data-based account acquisition, renewal, and reposition strategies. Deliver presentations regarding account.

Austin, TX, US

Promoted following Mood Media’s acquisition of 3 major music media companies: Muzak, DMX, and Independence Communications. Oversaw day-to-day retention efforts of 4 managers and 45 employees protecting a $108M+ base of recurring annual revenue. Spearheaded several major restructuring and optimization projects.Key Accomplishments:+ Managed a.

Recruited by the President of Independence Communications (ICI) to build and manage the largest Muzak affiliate’s service and retention team. Hired, trained, and led a team of 6. Attended monthly strategy meetings with the President, CFO, and department heads. Delivered quarterly presentations to the Board of Directors.Key Accomplishments:+ Developed a.

Promoted to manage the 15-member Internal Client Relations Representatives, as well as the 40-member retention support team. Oversaw departmental level HR, including hiring, training, performance management, and development planning. Managed several systems and process modernization projects.Key Accomplishments:+ Implemented a dedicated retention queue.

Recruited to help develop a new centralized Internal Client Relations Department, a 7-member team dedicated to customer support and retention. Fielded a caseload of 100+ calls per day. Facilitated training for the newly established department and provided ongoing coaching and mentorship to the team.Key Accomplishments:+ Collaborated with a team of 4.

Managed base of accounts in the Northeast – including the high-profile NYC market – and ~$12M in annual revenues. Analyzed client goals and product / services portfolio in order to deliver customized, fully strategy-aligned recommendations. Negotiated, modified, and renewed existing agreements.

Bloomfield, CT, US

Managed eligibility and billing for 30 corporate accounts representing ~$10M in monthly premiums. Performed and presented monthly audits to clients and Cigna management.

Provided a broad range of support, from ensuring business continuity by monitoring systems and resolving system issues to addressing customer inquiries.