Max Chan Email & Phone Number

Scarborough, On

- Improved clientele, which resulted in improved sales by 27%, with the use of a business website and the promotion on Facebook and Google ads- Performed budget management tasks such as monitoring company performance against estimates and prepared annual budgets with the use of Excel- Produced over 250+ orders for restaurant orders as well as third-party companies like Uber Eats and Phoenix Restaurant

- Designed and delivered over 50+ custom hoodies tailored to individual and business needs, enhancing brand identity and customer satisfaction.- Expanded reach and increased sales by 30% through strategic promotions on social media platforms and targeted ads on Facebook and Instagram.- Streamlined operations by implementing efficient order management systems, ensuring timely production and delivery of high-quality apparel.

- Managed inbound phone calls related to tax fraud, providing accurate information and creating detailed cases, consistently meeting a daily quota of 20+ cases and helped the company reduce a significant backlog.- Progressed to higher-level assignments, including Priority 5 workload and DLO workload, demonstrating strong performance and adaptability in handling complex cases.- Assisted in the systematic destruction of outdated files, ensuring compliance with privacy and data protection regulations.- Developed effective communication skills by interacting with clients and colleagues, addressing inquiries, and maintaining professionalism in a challenging environment.

Markham, Ontario, Canada

- Developing communication skills and customer service by working as a server- Fluent in Cantonese and English- Resolved customer complaints in a timely manner to ensure customer satisfaction.- Developed an effective management plan that helped efficiently process high call volume

- Organized and stocked shelves to ensure products were visually appealing and easily accessible, improving the overall shopping experience.- Monitored inventory levels and performed restocking to maintain product availability and reduce stockouts.- Collaborated with the team to execute promotions and seasonal displays, driving customer engagement and sales growth.

Uxbridge, Ontario, Canada

- Responsible for program preparation and ensured proper documentation on each lesson- Assisted supervisor during and post-program follow-ups- Interacted with participants and parents to ensure all are informed of progress and event details.