Max Ocampo Email & Phone Number

Secaucus, Nj, Us

• Serve in the National Patient Services department as a liaison with technical groups in Applications Development, Infrastructure and Systems Support.• Responsible for managing technical projects for National Patient Services, including gathering business requirements, coordination of efforts to prioritize, drive development and enhancement of applications for 13K users.• Manage the content delivery platform for National Patient Services employees, including managing the relationship with the vendor that develops and hosts the solution.• Work with Technical and Operations teams to identify new hardware and software solutions, escalate and monitor issues with the systems, and improve processes that help drive better patient care and client satisfaction.

Secaucus, Nj, Us

• Responsible for managing a team of analysts that provides advanced technical support to 175 Field Service Technicians, perform user acceptance testing for web applications, and work on business and technical initiatives.• Initiate and drive innovative and technical projects to improve tools and processes for internal staff and external clients.• Collaborate with Field Services Management Team, other groups in IT, and Business-Operations to drive business and technical projects.• Work as liaison between IT Field Services, Enterprise Infrastructure and Architecture, Management and Development teams, Help Desk teams, which is critical to ensure appropriate gathering of business requirements, testing, documentation, deployment and training on new solutions and processes.• Manage Vendor Relationships as part of the research and evaluation of products, applications, and solutions to be utilized by Field Services, and to improve connectivity and services of external clients.• Work with the Infrastructure Team on evaluation of new hardware identified for Client Connectivity, and design and update Windows system images.

Secaucus, Nj, Us

• Managed 20+ Field Engineers, and Hardware Team (1 Team Lead with 3 resources), in two business units (New York and New Jersey).• Maintained business relationship with the Sales Organization and other groups in IT and Business/Operations to ensure excellent technical service and support to our external clients.• Collaborated in projects with Field Services, other groups in IT, and Business/Operations; contributed extensively on the integration of systems of two business units in New York and New Jersey.

Secaucus, Nj, Us

• Managed 15 Field Engineers in the Field IT Services Group, responsible for installation of systems and training of external clients on the Care360 web platform.• Built business relationships with the Sales Organization and other groups, in IT and Business/Operations to provide excellent service to our clients

Secaucus, Nj, Us

• Performed installations of hardware, support and training on the Care360.com client web platform, and legacy DOS based dial-up systems.• Provided training on Connectivity Solutions to clients, physicians and medical staff.• Maintained relationships with external and internal clients. Became Subject Matter Expert and go-to person for complex tasks and projects.

New York, Us

Bachelor Of Science, Information Technology

Technical Degree, Systems And Networks Administration