Let's embrace this challenge together; life is tough enough. Let's make IT easy together. Schedule a call with us at MBACIO, where we go beyond IT—we're your trusted allies in business development. Specializing in small businesses, financial firms, real estate, and manufacturing sectors, our dedicated team excels in milestone-driven strategies, expanding your vision and goals for sustainable growth under the guidance of our Chief Information Officer.

As Managing Director, developed, managed, and overseen client engagements for various industries, including Law, Manufacturing and Mortgage. Committed to identifying the needs and challenges of clients and tailoring solutions that fit their unique size, complexity, and business needs.I have a proven track record of building positive working relationships with both internal and external stakeholders. I am practiced in building vendor relationships, negotiating contracts, and developing financial strategies. I have also led global support through combined internal, offshore, and partner resources.In my current role as a Managing Director, I provide strategic vision, leadership, and planning for the development and implementation of information technology initiatives that use IT as a strategic differentiator to enhance my institution's culture, mission, and strategies. I lead and motivate teams to produce quality materials within tight timeframes and drive change management while managing the process of change with sensitivity to the impact of decisions on others. I am an expert in devising measurement and target solutions that align with strategic initiatives and manage IT Operating Expense across Infrastructure, Services, and Application Maintenance.

MSP Sr Engineer. Bilingual support Supporting endless requirements for all the company's external clients. Administrator for multiple environments. Supporting Windows Server, M365, VMware, Meraki and Fortinet Networks, SOC Management and Cybersecurity leadership. * Network architect: Design, maintain and optimize different network, improve security and migrate existing clients to new, improved solutions. MPLS, IPSEC, SSLVPN, and SDWAN design, administration and support. Network segmentation, QoS and IPS/IDS security layers optimization. * Vendor management, team lead and security tools roadmap design, implementation and constant optimization. * Cyber Insurance, Business Continuity Plan and Ransomware Response Plan point of contact internally and for clients. * Sales Engineer for network projects, security roadmap for clients and hybrid deployments of new solutions. * Cost and optimization analysis for main tools. * PBX and SIP trunk channels troubleshooting and maintenance. I'm a leader, a push over, and the kind of person that will ask the question nobody wants to. I will make some people uncomfortable, but I will always be the go to guy to push things to get done.

Infrastructure architect. Design, maintenance and optimization, from Servers, Security Cameras, to Network Infrastructure and Branch IPSEC Connectivity (over 60 locations). POS support, under system Maxirest. Dell Switches, HP Switches, Fortinet Firewall. Lenovo Servers and Storage units. VMWARE and Veeam. Gsuite Admin. Biometric ZK nodes administration. TeamViewer. Panda 360, ERP Bejerman, Pharaoh system, Adobe Creative Cloud and LG SuperSign advertisement implementation (one of the biggest in Latin America). Design and implementation of the second Biggest Monitoring center for all the Bakery stores with Hikvision. Windows 7 to Windows 10 migration. Successful recovery from Ransomware attack.

IT Manager. Network Design and maintenance. Windows Server, VOIP solutions (PBX, FreePBX, Alcatel, Panasonic, Avaya). Unifi, Dell and HP Switches and servers. Regular support and visit to branch office in Erie, PA. Unifi Airmax solutions with solar panels with over 10 KM distance. PLC Shneider electric programming for GNC Core Machines. Microsoft CRM implementation and management. Two years being the IT Manager, I also became the ISO Quality Manager. Biggest achievement was to certify the company under ISO 9001/14001 and 18001 in two years, when the average for that is three and it was never done before.

Level Two Service desk. Office 2007/2010. Windows Server and End user support. IPSEC VPN Support. Supporting users in Europe, Asia and USA.

IT Manager, ERP migration to ASP Solution. SIAP, Presea and AS/400 support. Implemented backup solutions, Ticketing system and Domain Controller. Windows Server 2000/2003 and 2008. Exchange Server and SQL Server support. Panasonic PBX.

Cubecorp absorbed by ByteTech company. Based on new policies, I'm now the Service Desk Manager. Leading the team and being the level 2 escalation for them. Metrics, Documentations, KPI and weekly meetings to show and push improvement. After 6 months, I became one of the two Project managers for the biggest project for ByteTech in Latam.

Level Two support. Designated support for biggest client, Pampa Energy. Onsite Support for Hardware and Software requirements. Windows, Office, Printers and Voip support (Avaya), SIP channels troubleshooting. Phones provisioning and Vlan management.

Soporte telefonico billingüe para clientes de AT&T, establecidos en Mexico y EEUU. Se soportaba conexiones a internet, redes, LAN, WAP, VPN, 3rd party hardware, configuracion de correo, Exchange, POP3. Tambien se daba asistencia de traduccion para otros departamentos.