Max Zamkovoy Email & Phone Number

Campbell, Ca, Us

- Led the technical deployment and spearheaded the successful implementation of Centric Software solutions for 14 enterprise and SMB customers, managing end-to-end processes including data migration, systems integration, and technical consulting. Played a key role in advanced configurations and developing technical solutions that aligned with business requirements. Collaborated with cross-functional teams to deliver seamless solutions, ensuring on-time delivery and exceeding customer expectations. - Proactively supported the EMEA Support Team, resolving high volumes of complex service tickets and ensuring adherence to SLAs for critical incidents. Acted as a liaison between customers and R&D, facilitating the resolution of challenging technical cases. - Monitored and managed ticket queues using Jira, prioritizing and escalating issues as needed while maintaining detailed records of actions and resolutions. Analyzed and resolved critical performance issues for the customers, improving system reliability and achieving increase in application responsiveness. - Conducted comprehensive technical training sessions for both external clients and internal team members, significantly improving their proficiency in Centric Software solutions. - Mentored and guided technical and business consultants, sharing expertise and best practices to enhance team performance and improve customer delivery outcomes.

Düsseldorf, North Rhine-Westphalia, De

- Directed solution architecture for large-scale IT implementations, translating business needs into technical specifications and aligning project outcomes with long-term business strategy. - Conducted a comparative analysis of existing system capabilities versus new technology solutions, mapping features and identifying gaps to guide solution selection for enterprise clients. - Worked with stakeholders to identify pain points and operational inefficiencies, presenting solutions that enhanced functionality while reducing operational costs by 20%. - Led cost-benefit evaluations for strategic initiatives, calculating projected ROI and supporting leadership in making high-impact, cost-effective technology investments. - Provided technical and business consulting support for product feature analysis, ensuring that selected software met organizational requirements and contributed to overall strategic direction.

Moscow, Ru

- Oversaw solution design and implementation for digital transformation projects, ensuring alignment with both business and technical requirements. - Worked closely with executive and operational stakeholders to gather reporting requirements, aligning technology capabilities with business reporting needs for enhanced data-driven decision-making. - Conducted feature mapping and functionality evaluations, comparing in-house capabilities with market solutions and providing data-driven recommendations. - Produced detailed cost/benefit analyses for potential technology investments, enabling strategic decisions that optimized operational efficiency and supported revenue growth. - Implemented process improvements that increased team efficiency by 15%, aligned with ITIL principles.

Dubai, Ae

- Management of cross-functional and distributed teams from China, Turkey and Russia in terms of development new trader system with an ambition aim to get a larger market share in new countries.- Implementation of global CMS and CRM utilizing open source and cloud technologies and integration with legacy systems.- Unification and improvement of existing software development and deployment process.- Introduced new workflows, methodologies and practices to the stakeholders and modernized some core modules of the trader system, implemented an initial version of CMS and CRM and integrated it with ERP and other applications.

- Leadership of backend and frontend development of all major applications with a team of 10+ Software Engineers which included solution architecture design, code review, mentoring, etc.- Implementation of absolutely new and extremely efficient release model with quick sprints every week utilizing Agile software development, CI/CD, DevOps, etc.- Development of a partner network API to integrate with software vendors, content platforms and other services (50+ partners).- Reformation of technical support in order to meet challenging SLA requirements.- Developed new B2C (including profile management with partner products) and B2B company web sites, streaming platform for subscribers.

Moscow, Ru

- Enterprise Solutions Architecture modernization using TOGAF framework in Enterprise that operated Sbarro brands network of 172 restaurants in more than 30 cities of 3 countries (Russia, Moldova, Czech Republic), 5 distribution hubs, 3 restaurant equipment service centers and other facilities.- Enterprise systems implementation and customization (ERP, Ecommerce Platform, CRM, SCM, etc.).- Data migration and systems integration via Enterprise Service Bus.- Business analysis and transformation of functional requirements to technical specifications.- Implementation of the best practices in Agile software development, CI/CD, DevOps in non-engineering company and turning it into modern IT company which attracted talented Software Engineers.- Totally upgraded the whole company's IT architecture and infrastructure, significantly improved business process and increased productivity.

- Solutions architecture design and software development leadership.- Online Marketing Platform core modules development and integration with external systems (Ecommerce platforms, CRM, ERP, etc.).- Agile software development implementation and cross-functional collaboration with other teams.- Code review and coaching of other Software Engineers.- Release management and deployment in Test, PreProd and Prod environments.- Reporting to stakeholders including C-level executives.- CI/CD pipeline and DevOps approach implementation.- Developed an innovative Online Marketing Platform for automation of SEO optimization, hired and coached a team of 5 Software Engineers.

- Backend and Frontend software development of new products and features.- Performance optimization and fault tolerance improvement.- On-premises deployment and configuration.- Maintenance and monitoring of servers.- Bug fixing and technical support.- Developed and deployed ecommerce websites, corporate portals, landing pages, etc.

Machine Learning Engineer, Mathematics And Computer Science

Bachelor'S Degree, Software Development Technologies

Master'S Degree In Advertising, Journalism And Design, Advertising

Bachelor'S Degree In Advertising, Advertising