As a Customer Success Manager, I partner with some of the largest and most complex organisations in the world in helping them attract top talent. I work closely with our sales team to ensure that our customers achieve a significant return on their investment (ROI) and drive business success with their LinkedIn Hiring Solutions.

- Responsible for 28 post-sales Enterprise and SMB clients across retail, gaming, manufacturing and high-tech industries, amounting 77,160 DAU and 18 million CNY ARR- Having achieved 100% client renewal and contributed 10 upselling and 7 cross-selling opportunities- Client onboarding : provide system integration & migration solution , customise onboarding schedule and milestones, and provide product training to ensure a successful onboarding. Having successfully onboarded 25 clients- Value landing : actively seek value adding opportunities to support the clients’ digital transformation agenda through in-depth interviewing, diagnosis, implementation and progress review- Work closely with all product and development teams on feature requesting & discussion;- Work closely with marketing & PR team on successful client case studies & testimonials

1.Recruitment & Marketing- Joined as first FDM Group China team member, having successfully built up China recruitment channels & marketing platforms from the scratch (attracted 3,000+ followers on FDM WeChat account)- Having established solid partnership with 40+ top universities in US, UK, Australia, educational institutions and governmental bodies in China, enhanced FDM China marketing and branding awareness ( won “Most Popular Employer” award in 2019 )- Lead FDM APAC and China Diversity and Inclusion initiatives, held numerous events on this regard2.Business Development & Account Management- Manage key International Banking, Insurance and Real Estate clients across Shanghai, Beijing, Tianjin and Guangzhou. Looking after 20+ onsite consultants on their project delivery across those cities, contributing 7million RMB total sales annual revenue for FDM China- Work closely with FDM US, Europe and wider APAC teams, leverage existing global partnership to identify new sales opportunities and win new business in China

- Managed all the post-investment European and Chinese projects, with overall 12% return on investment- Conducted market research, attended various industrial conferences and prepared management reports for the post-investment committee- Closely liaised and collaborated with the management team of the invested companies to discover the potential operating and financial risks and provide advice on the resolution of the issues- Actively sought value creating opportunities for the post-investment projects, successfully facilitated a Joint Venture establishment between a Swiss public listed energy company and a HK holding company (4GWh libattery factory with USD 400 million investment scale)

-- Contact local companies via phone calls, email and networking events-- Attend meetings and create a relationship with partners-- Find suitable candidates for incoming internships-- Manage current partners and interns to ensure the best experience possible

1.After the first week's introduction and internal training programme given by AXA Financial, I was given the first task to complete a research report on " Usage of Moving Average during Financial Crisis" independently in two week's time and presented to my supervisor. In the course of the research, I found that short-term moving average analysis is an effective and feasible tool to capture unexpected market movement and it turned out that if this technique had been applied, many financial institutions could have avoided dramatic loss in the last financial crisis.2. The second task was to work as a group of 7 interns to accomplish a hedge fund report and i volunteered to be the team leader. Initially, I split the team into two squads researching on market and sector prospect and anticipation separately, based on team members' background and expertisem,as well as set a concrete agenda and timeframe. After the initial research, we gathered the information and proceeded to next stage of stock analysis, which is combination of fundamental and technical analysis, to screen and lock down the asset in our portfolio. Finanlly, a presentation regarding our hedge fund portfolio was given to other fund managers and executives and we achieved"Best Performer Award" among all the groups, gaining the opportunity to work on a fund that AXA had contributed to.

First week was the introduction to private equity and I reviewed all the projects that the fund had been following. For the rest of the first month, I was appointed to be assistant to a senior fund manager and my job was to support him in the initial research, risk measurement and equity evaluation. As for the second month, I was given a task to complete three reports in terms of initial research, valuation and risk management of selected companies. To start with, I collected all the public information from relevant research papers and news in the past years, forming a basic idea of the industry and market prospects, as well as inherent risks. Then I applied discounted free cash flow model to value the enterprise. After having finished the report, I presented it to all the fund managers in a weekly meeting and achieve positive feedbacks from them.