May Adam Email & Phone Number

● Conducting comprehensive user research to identify user needs, pain points, and opportunities for improvement.● Crafting wireframes, sitemaps, and Low-Fid visual designs for websites to ensure a user-centric and seamless digital experience.● Collaborating with cross-functional teams, including developers and product managers, to implement user-focused design solutions.● Integrating UX methodologies to enhance usability, accessibility, and overall user satisfaction.●… Show more ● Conducting comprehensive user research to identify user needs, pain points, and opportunities for improvement.● Crafting wireframes, sitemaps, and Low-Fid visual designs for websites to ensure a user-centric and seamless digital experience.● Collaborating with cross-functional teams, including developers and product managers, to implement user-focused design solutions.● Integrating UX methodologies to enhance usability, accessibility, and overall user satisfaction.● Implementing end-to-end design solutions that improve operational efficiency and customer experience.● Conducting usability testing and iterating website designs based on user feedback & and recordings.● Collaborating with stakeholders to understand business objectives and align design solutions accordingly.● Utilizing a data-driven approach to inform design decisions and measure the success of implemented solutions.● Building and optimizing task environment systems on platforms like ClickUp, enhancing project workflows and team collaboration.● Merging operational processes with design thinking to create robust service design solutions. Show less

• Oversee the company’s profile, processes, guidelines, and workflows • Review the company’s structure, organizational chart, teams, departments• Overview and develop an operational cycle based on the industry • Create or migrate software management system and customize it based on company workflows• Help document the company's processes, quality guidelines, and digital existence in terms of accounts, credentials• Help reduce financial costs within digital technical products… Show more • Oversee the company’s profile, processes, guidelines, and workflows • Review the company’s structure, organizational chart, teams, departments• Overview and develop an operational cycle based on the industry • Create or migrate software management system and customize it based on company workflows• Help document the company's processes, quality guidelines, and digital existence in terms of accounts, credentials• Help reduce financial costs within digital technical products used Show less

• Growing business through the development of new leads and new contacts• Building business relationships with current and potential clients• Maintain and update sales, marketing and business development documentation• Develop sales presentations, conduct seminars and participate in meetings with clients and external vendors.• Analyze business processes and work on the improvements• Develop organizational structure, processes, and quality guidelines • Develop a well… Show more • Growing business through the development of new leads and new contacts• Building business relationships with current and potential clients• Maintain and update sales, marketing and business development documentation• Develop sales presentations, conduct seminars and participate in meetings with clients and external vendors.• Analyze business processes and work on the improvements• Develop organizational structure, processes, and quality guidelines • Develop a well designed and motivating team evaluation program• Discover training needs and provide coaching for team members • Plan and organize team-building activities & workshops Show less

• Serve as the lead point of contact for all clients' account management matters • Build and maintain strong, long-lasting client relationships• Develop trusted advisor relationships with key accounts, client stakeholders, and executive sponsors• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders• Identify areas of improvement to facilitate clients’ goals• Prepare reports on account status, forecast and track key account… Show more • Serve as the lead point of contact for all clients' account management matters • Build and maintain strong, long-lasting client relationships• Develop trusted advisor relationships with key accounts, client stakeholders, and executive sponsors• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders• Identify areas of improvement to facilitate clients’ goals• Prepare reports on account status, forecast and track key account metrics• Assist with challenging client requests or issue escalations as needed • Achievements highlights:○ Introducing a new project management software and building its structure, ensure its implementation and create customized Automation Show less

• Researched market to identify suitable brands• Generated Leads utilizing multiple channels (including calls, emails, Instagram)• Responded to client’s inquiries and complaints• Monitored, measured, and reported sign-ups and listings for sellers• Created material for awareness/help “presentations & PDFs”• Researched possible events/expos to expand business connections and database • Audit sellers’ communications• Executed meetings and brainstormed with… Show more • Researched market to identify suitable brands• Generated Leads utilizing multiple channels (including calls, emails, Instagram)• Responded to client’s inquiries and complaints• Monitored, measured, and reported sign-ups and listings for sellers• Created material for awareness/help “presentations & PDFs”• Researched possible events/expos to expand business connections and database • Audit sellers’ communications• Executed meetings and brainstormed with stakeholders• Created the base and outline for operating a new marketplace Show less

Cairo, Egypt

• Handled clients’ communications (Doctors & Facilities) • Facilitated meetings between clients• Managed clients’ bookings• Handled clients’ orders and shipments

Egypt

Elves is a virtual assistant App where you can text a real person and they'll help find, book, buy, and deliver things for you, anywhere.• Handled clients’ communications• Researched market to meet clients’ requests• Managed clients’ bookings• Handled clients’ orders and shipments• Executed meetings and brainstormed with operations• Managed shifts and tasks distribution• Monitored and audited client communications• Helped start the quality team and set quality… Show more Elves is a virtual assistant App where you can text a real person and they'll help find, book, buy, and deliver things for you, anywhere.• Handled clients’ communications• Researched market to meet clients’ requests• Managed clients’ bookings• Handled clients’ orders and shipments• Executed meetings and brainstormed with operations• Managed shifts and tasks distribution• Monitored and audited client communications• Helped start the quality team and set quality guidelines for team members Show less

Egypt

• Guided customers through complicated technical steps on their devices and determined services needed• Supported various products such as TVs, Blu Rays, Sound Systems, and headphones

Alexandria Governorate, Egypt

• Handled customers complaints and legal claims• Worked on avoiding lawsuits and external complaints against the company• Explained bills to customers• Added and removed services• Collected feedback and complaints• Achievements highlights:○ Highest quarterly first-time resolution

Alexandria Governorate, Egypt

• Handled customers’ booking inquiries• Managed and booked courses for students• Documented students’ data and transactions

Bachelor'S Degree, English Language And Literature/Letters

High School Diploma, Business/Commerce, General

Computer Programming