Assist inbound calls from Samsung customers who have problems with their devices. Help customer in doing the necessary troubleshooting steps that might fix the problem. If TS can't fix the issue, then we create service booking for customer so we can send the device for repair.

One of the pioneers of the Avnet account in Bicol. Created Work Instructions from the knowledge acquired through training with the clients, to be used by new hires for process reference. Assist customer with their queries or disputes regarding the accounts/invoices/statement/reminders. Also supervise the work of the team by conducting everyday huddle before shift and providing guidance on their work related concerns.

Handled customer healthcare insurance. Assist queries from healthcare providers (ex. doctors, nurses, dentist, chiro, etc.) regarding customers benefits and their claims.