May Chen Email & Phone Number

Hong Kong Sar

As a Project Specialist on the Supply Chain Management team, I collaborate with tier-1 consulting firm and focus on supply chain enhancement projects e.g. Ocean Freight management, system deployment etc. - Perform country implementation in 3 countries to execute the target operating model- Develop comprehensive project plans for country implementation and closely monitor project progress- Oversee assigned projects from start to finish, ensuring timely completion and that all project deliverables meet requirements- Lead and coordinate project planning activities, driving the project development process- Evaluate and track project issues and risks, identifying roadblocks and involving relevant stakeholders to resolve them- Liaise cross-functionally with other teams to ensure smooth and successful project completion- Solid project management skills with the ability to develop action plans and drive projects to completion- Problem-solving mindset to identify win-win solutions and resolve project-related issues- Familiarity with supply chain operations, especially in the ocean freight domain- Experience working in an international, matrix organizationCertification - Problem Solving and Collaboration (Attested by Dale Carnegie)

Hong Kong Sar

- Provide demand and supply planning for P&G hair care products in the Hong Kong and Macau market.- Manage a portfolio of approximately 350 active SKUs.- Take ownership of key performance indicators related to inventory management, case fill rate, cost, and client management.Demand and Supply Planning:- Conduct weekly demand reviews with marketing and clients to align on a 50:50 forecast for the next 18 months.- Conduct weekly supply reviews to ensure sufficient stocking to fulfil customers’ orders - Manage pipeline forecast accuracy for new launch items - Manage co-packing services based on the weekly forecast - Continuously improvement on forecast accuracy by minimizing bias and identifying unusual patterns.- Prepare stock and order planning, identifying and addressing out-of-stock and potential out-of-stock situations, while providing effective solutions to stakeholders.Supplier Management:- Maintain close communication with suppliers, monitoring order and shipment progress, and ensuring timely delivery.- Handle supplier invoices and manage payment settlements.Inventory Management:- Visualize non-performing inventory and propose strategies to the sales team and clients.- Continually reduce non-performing inventory and keep it within 1% of the performance inventory.- Perform inventory projections, identifying risks and opportunities.- Ensure inventory stays within the monthly target to maximize case fulfillment rate while minimizing inventory levels.Client Management:- Build and maintain strong relationships with clients, serving as the primary point of contact.- Understand client needs and provide them with the most appropriate logistics services to capture the market trend.- Collaborate with clients on demand planning, order fulfillment, new product launch and resolving any issues or concerns.- Regularly communicate with clients to gather feedback and address their requirements.- Category: Hair Care, P&G (Procter & Gamble)

- Report directly to the Logistics & Warehouse Manager in Hong Kong and receive significant direction from the Consumer Support Manager in Denver, Colorado.Order Processing and Warranty Support:- Process warranty and spare parts orders and provide support for the operations of the warranty program for APEC.- Communicate with end customers and assist them in selecting the most appropriate sportswear.- Manage weekly transfer orders to USA, Australia, Japan and Korea.- Oversee the timely delivery of warranty orders.Warehouse Operations and Kit Assembly:- Purchase spare parts for kit assembly - Oversee and schedule kit assembly in the Hong Kong warehouse, ensuring that 100% of the assembly schedule is fulfilled by the deadline.- Manage a team of 7 warehouse packers to ensure that kits are assembled and delivered on time.Continuous Improvement and Interdepartmental Projects:- Assist with interdepartmental projects and take ownership of several continuous improvement initiatives.- Examples include implementing automated shipping software, utilizing warehouse technologies, and improving warranty kit assembly processes.

Hong Kong Sar

Promote the LMS Department and its programmes to secondary school students and the general public through participation in various events, such as Info Days, school visits, and social media platforms. Additionally, have been invited to share program information on RTHK.

Hong Kong Sar

Peer tutoring involves working with a group of junior year students. The goal is to prepare tutorial materials and provide effective approaches to address problems and resolve misunderstandings during the tutoring sessions.

Bachelor'S Degree, Global Supply Chain Management, 3.35/4

Certificate of merit

Summer Exchange

Semester Exchange, Minor In Strategic Consulting, 8.2/10