May Chioh Email & Phone Number

Singapore

Tokyo, Japan

Philippines

Singapore

Singapore

Singapore

Ensure the the management, development and monitoring of Local Customer Care Department in respect of all Firmenich values and policies. Maximize business benefit by developing and implementing the right Customer Care strategies that leverage on Firmenich capabilities (acquired and/or to be developed).- Promote the ""Customer Orientated"" value within the Supply Chain Organization;- Identify, retain and develop key talents;- Ensure an effective and efficient Order-to-Cash process; - Define and implement KPIs agreed jointly with key business partners;- Develop and publish KPIs dashboard towards Top Management and commercial partners;- Analyze and define action plan in order to improve Customer Service performance;- Ensure an efficient ""pre-S&OP"" process by leveraging on customer intimacy and planning competencies so to ease the S&OP process execution;- Coach Team Members to emphasize their customer focus, planning and logistic competencies that will maximize their performance in line with Firmenich values;- Build an intimate relationship with Firmenich commercial partners and Customers' key representatives;- Based on customer specificities, develop the right Customer Care strategy in line with commercial partners' vision;- Ensure the implementation of agreed Customer Care strategy in line with Firmenich values and policies;- Review SLEA agreements with commercial and other S&CC departments so as to ensure a S&CC-compliant document;- Implement B2B with selected clients to maximize improvements in operational efficiency

Singapore

Company : Apple South Asia (Singapore)Position : Regional PlannerContribute to the Pacific Retail Fulfillment and Logistics Operations Team, responsible for planning and replenishing products timely to meet the demands of our retail stores in APAC region using various reporting tools and monitoring software. Maintain replenishment and sales forecast exceptions and manage in stock exceptions daily to ensure optimal inventory levels at all times. Pro-actively utilize reporting measurements, analysis and exception reporting to optimize product fulfillment (i.e Excess reports, retail in stock reports, weekly inventory report, etc)Attend meetings to understand third party product plans and execute product transitions accurately.Work closely with Merchants to understand the needs of their respective store promotions/initiatives to ensure that an appropriate level of inventory is brought in to drive the programs’ success.Provide support for stores to resolve inventory issues as well as staffing coverage and on call availability.Communicate with the logistic carrier to ensure timely delivery of stocks.Ensure that open orders are within guidelines and provide status reports on exceptions. Perform product category analysis to calculate the attach rate, conduct quarterly trend analysis and draw up forecast assumptions.

Singapore

PROFESSIONAL PROFILEExtensive supply chain experience, ranging from Customer Service, Planning to Logistics. Sales and Marketing experience in business development and account managementStrong leadership and decision-making skillGood org skills and ability to work across different functions and divisions. Experienced quality practitioner with proven track record of achieving & maintaining certificationsAble to prioritise & delegate effectively & efficiently while being deadline focusedAble to work extremely well with & through others to achieve required goals within desired timeframesAbility to multi-task and work independently and effectively under pressureExcellent written and verbal communication skills, a good listenerAccount Management from order processing, planning to delivering of goods to key customer in Hong Kong. Business grew from 200MT to 800MT within a year.Manage Logistics department of 5 executives & 3rd. party logistics’ companies that handle all outgoing deliveries to both Flavor & Fragrance.customers in SE Asia, Australia/NZ, India, Middle East with annual shipped volumes of c. 8,000mtResponsible for Fragrance Planning department of 3 staff that schedules all fragrance batches required to meet customer ordersAnalysize data and reports for process improvement. QMR for Takasago International Singapore including responsibility for managing all internal and external quality audits, both supplier & 3rd. party auditing companiesManage collection, collating, analysis & reporting of company Quality KPI’s & recommend appropriate actions to improve performance. n charge of all Quality activities, including maintenance of all quality manuals and procedures, customer complaints, ensuring effective corrective actions takenResponsible for all auditing activities (including Risk Assessment) for Food system HACCP, ISO 9001, ISO 14001 and OSHAS 18000.