May Chow Email & Phone Number

Shenzhen, Guangdong, China

• Set up a consulting business for CC-CMM (Call center capability maturity model) from the scratch. Major responsibilities including client engagement, proposal and solutions.• Implementing and monitoring the project progress and status.• Keep good relationship with Client and commit to provide professional advice and service along the way and are quick to provide solutions to meet changes or additions in client's business needs.• Collaborating with Corporate marketing manager on divisional marketing efforts.

Shanghai City, China

Shanghai City, China

• Work with Microsoft team and local team for on-demand training, evaluation and maintenance of online evaluation system being deployed. • Analyze the effectiveness of training and continuously upgrade the curriculum to improve ROI of the training programs. • Identifying training and development needs within the organization through job analysis and regular consultation with business managers. • Developed Microsoft Office courses & Enterprise internal trainer courses and served as master trainer. • Developed and delivered “Train to Trainer” programs to grow the training skills of the other internal trainers.• 95% of outstanding feedback from the audience.• Considering the costs of the training and development program that are being planned and keeping within budgets. • Participating company ISO9001 certified and served as internal audit.• MS Product training delivery for Citi Group/American Express/Roche/Future Holdings (Customer of Wicresoft).

Shanghai

Shanghai

*Primarily responsible for Win 7 \ Vista \ XP operating system; Office 2010 \ 2007 \ 2003 and Microsoft technical support(Support HK & PRC), gain the rich knowledge in the Microsoft products. *Effectively supported customers in the region by Email and phone call.*Ability to use assertive, positive and effective communications skills for both written and verbal communications to solve customer issues.