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Ho Chi Minh City, Vn

Ho Chi Minh City, Vietnam

Using SQL to develop and execute data-driven strategies that enhanced user experience, resulting in a 14.5% increase in engagement and retention. Utilized Google Looker Studio to create comprehensive reports and identify trends. Optimized in-game content for broadcasts and recalls, successfully retaining and increasing the number of active users.Optimized user acquisition sources to enhance user experience. Successfully reactivated 52K playing users, generating nearly 160M in revenue.Planned, launched, and managed a series of in-game events, driving a 17.8% increase in player participation. Developed marketing materials, including banners, social media content, and video tutorials, to support new events.Collaborated with technical teams to ensure seamless event launches and address any issues promptlySuccessfully built and managed a community of over 50M users on Zalo OA and Facebook platform. Worked closely with customer support to address user inquiries promptly and maintain a satisfaction rating of over 90%.Proactively monitored and resolved in-game bugs and issues, ensuring a seamless user experience across Facebook and Zalo platforms.Collaborated with external partners to successfully manage 15 games on Facebook platformsAggregated and analyzed user feedback to identify areas for improvement. Planned and executed product updates and new events based on user insights.Tracked and evaluated the performance of mini-events to optimize future initiatives.Developed and executed effective marketing campaigns to promote games and drive user acquisition.

Ho Chi Minh City, Vietnam

Product: Zalo Shop - Apr/2024 - NowStreamlined the store onboarding process, reducing time-to-market by 24 hours and significantly improving operational efficiency.Implemented process optimizations that led to a substantial increase in productivity and reduced operational costs.Provided exceptional customer support, efficiently managing inquiries and maintaining a customer satisfaction rating of 97%.Worked closely with the customer support team to resolve user inquiries and assist with store openings on the platform.Developed and implemented marketing campaigns to encourage store participation, increasing brand awareness and driving sales on Zalo Shop.Collaborated with customer support teams to resolve user issues promptly and effectively.Leveraged SQL for data analysis to identify growth opportunities and optimize product features. Built comprehensive reports using Google Data Studio to track e-commerce store growth metricsUtilized data-driven insights to inform strategic decisions and drive product innovation.Planned and executed successful revenue-driving campaigns in partnership with the Product Owner. Collaborated with finance to ensure accurate and timely invoice processing.

Ho Chi Minh City, Vietnam

Collaborate with the Regional Operations team to deploy new systems, support in training local members, collect feedback and propose new ideas for further improvements.Build the SOPs for the sales team's job posting workflow on the marketplace to boost the amount of CVs received by 3x.Support Sales team in term of Job Posting, Candidate Profile Arrangement, Contract Centralize, ensure collect full and correct information for uploading data in Internal system.Extract data from the system (Hubspot CRM, Internal System), build and maintain data visualization dashboards and reports for operations and business teams by using Google Data Studio (sales performance, pipeline management, and conversion funnel metrics).Manage and update Client invoice statuses. Inform the sales team about the Client payment status. Participate in commission calculations for the sales team, assuring completeness and accuracy.Participate in product testing as part of the bug-fixing and system-upgrading process.Arrange the Training Schedule and participant materials for Training.Result: Upload data of Sales Team with 97% accuracy. Shorten the admin task time to less than 48 hours from the time of assignment. Successfully use tool to construct an automated email sending process help reduce manual work and the probability of lost matches.

Ho Chi Minh City, Vietnam

Collaborate with production staff to inventory items in the factory warehouse and assist in the coordination of vehicles and goods in stock.Take inventory of goods in the warehouse and complete import and export procedures.Prepare assets to support delivery of strategic internal communications – including newsletters, presentations, photography, infographicsOrganizing weekly conferences, receiving monthly office bills and submitting payment requests to accountants.Assist IT in developing an information management system.Acquiring necessary production materials, receiving quotes, sending samples to the factory, preparing bids and proposals.Keep track of and maintain stationery supplies, which includes keeping a stationery inventory, distributing stationery, and logging deliveries as needed.Conduct content material for Marketing Campaign, Coordinating in posting social media content